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Learning Associate
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The AMZL Trans Learning Associate works with their Country L&D manager, Operations Managers, Area Managers, Production Assistants, Delivery Service Provider (DSP) Managers, Dispatchers, Drivers and Sort Associates to coordinate all training related activities for the site. The individual in this position will provide ground level training facilitation and administrative management. The Learning Associate will play an integral role in ensuring all operations compliance training for the sites is maintained, as well as ensuring all training documentation and daily expectations are accurate, completed, and up to date. The Learning Associate is assigned to the Learning Department and will manage specific responsibilities to that department.
Key job responsibilities
- Coordinate and facilitate all training related programs (up to but not limited to 50 members in a session)
- Track performance including learning curve and quality and implement appropriate performance improvement initiatives to support improved performance
- Monitor adherence to all established training programs to ensure standard work is achieved and implement new tactical and strategic projects
- Create training documents; utilize various software such as Articulate 360, Photoshop, video editing to design effective training content
- Execute plans to close gaps in the developmental needs for individuals and groups
- Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes
- Create internal dashboards and use them to report training progress and KPIs in daily and weekly leadership calls.
A day in the life
- Manage ticketing system and ensure tickets are closed within expected timeline
- Manage Process Coaching Program and ensure daily expectations are met
- Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes
- Fully understand workflow and daily production goals
- Participate in labor planning with Country L&D Manager; partner with operations leaders to execute new hire on-boarding and training
- Partner with Ops and leadership team to verify performance management process is followed and retrains are completed on time
- Deliver on-boarding activities such as NHO (new hire orientation) twice a week. This will include safety, policy and process training
- Document feedback results to help the learning department identify strengths as well as areas of improvement
- Solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
