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Call Center Agent

2 weeks ago

Sharjah, United Arab Emirates Ebn Hayan Health Care Full time

**About Us**:
EBN HAYAN Medical Center is a well-established and trusted healthcare provider located in the heart of Sharjah. We are committed to delivering high-quality, patient-centered medical care. Our facility is equipped with modern medical technologies and staffed by a team of experienced professionals.

**Responsibilities include**:

- Taking customer calls and providing accurate, satisfactory answers to inquiries and concerns
- De-escalating situations involving dissatisfied patients and offering patient, supportive assistance
- Calling clients to inform them about new services, updates, or healthcare policies
- Guiding callers through troubleshooting, website navigation, or service usage
- Reviewing patient accounts and providing updates on billing, insurance, appointments, and more
- Collaborating with colleagues to improve the overall patient experience
- Assisting in the training of new team members on service standards and policies

**Language: Fluent in Arabic and English**

Pay: AED2,000.00 - AED2,500.00 per month

**Experience**:

- Call Center : 3 years (required)

**Language**:

- Arabic & English - Fluent (required)