Service Advisor

3 days ago


Dubai, United Arab Emirates Extreme Marine Full time

**We’re Hiring: Service Advisor - Automotive / Marine Workshop Experience**

**Location**: Dubai - Jabal Ali Industrial Area 1
**Full-Time | Competitive Salary + Incentives | Immediate Joining Preferred**

Are you passionate about delivering top-notch customer service and knowledgeable in vehicle or marine systems? Join our team as a **Service Advisor** and become the bridge between our workshop and valued customers.

**Key Responsibilities**:

- Greet customers and assess their service needs
- Accurately create job cards, explain work scope, and provide service estimates
- Coordinate with technicians and workshop teams to ensure timely service delivery
- Keep customers informed on repair progress and obtain approvals for additional work
- Ensure high levels of customer satisfaction and build long-term client relationships
- Maintain detailed records of service history and customer feedback
- Handle warranty and insurance claims processing (if applicable)

**Requirements**:

- Diploma or equivalent; technical background in automotive/marine systems is a plus
- 2+ years experience in a service advisor or customer-facing workshop role
- Strong communication and problem-solving skills
- Proficiency in job card systems and workshop management software (SAP & Oracle)
- Ability to work under pressure and manage multiple service jobs
- Good organizational skills and attention to detail

**Preferred Experience**:

- Knowledge of engine systems, diagnostics, or marine propulsion components
- Experience in working with high-end vehicles, boats, or commercial fleets
- Familiarity with parts inventory and repair timelines

Pay: AED4,500.00 - AED5,000.00 per month


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