Outlet Manager

7 days ago

Ras alKhaimah, United Arab Emirates SO Full time

**Company Description**
SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals - you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

As an **Outlet Manager** at **SO/ Ras Al Khaimah, part of the All-Inclusive Collection**, you will oversee the daily operations of your assigned outlet, ensuring exceptional service, operational efficiency, and a memorable guest experience that reflects the bold, stylish, and playful identity of the SO/ brand. You will lead, motivate, and manage the outlet team to achieve high standards of quality, productivity, and guest satisfaction.

**Key Responsibilities**:

- Oversee all day-to-day operations of the outlet, ensuring smooth and efficient service.
- Lead, train, and motivate the outlet team to maintain high standards of service and performance.
- Monitor service quality, guest satisfaction, and operational efficiency, implementing improvements as needed.
- Ensure that all food and beverage offerings meet brand standards in presentation, taste, and consistency.
- Manage scheduling, staffing, and workflow to optimize coverage and operational efficiency.
- Maintain strong knowledge of menus, promotions, and beverage offerings to assist guests and guide the team.
- Monitor inventory levels, control costs, and coordinate ordering of supplies in collaboration with the F&B team.
- Handle guest feedback, complaints, and special requests professionally, ensuring timely resolution.
- Implement and enforce health, safety, hygiene, and responsible service standards in line with hotel policies.
- Collaborate with other departments (kitchen, bar, housekeeping) to ensure seamless operations.
- Prepare reports on outlet performance, including guest feedback, financial metrics, and team performance.
- Develop and execute strategies to increase revenue, enhance guest experience, and achieve outlet targets.
- Foster a positive, energetic, and professional environment that reflects the SO/ brand culture.
- Participate in recruitment, onboarding, and performance evaluations of outlet staff.

**Qualifications**
- Proven experience as an Outlet Manager, Restaurant Manager, or similar role in luxury hotels or upscale F&B operations.
- Strong leadership, team management, and interpersonal skills.
- Excellent guest service skills with the ability to handle complaints and ensure satisfaction.
- Knowledge of F&B operations, inventory management, and cost control.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Knowledge of health, safety, hygiene, and responsible alcohol service regulations.
- Financial acumen and ability to manage budgets, revenue, and expenses.
- Professional appearance, confident demeanor, and alignment with the SO/ brand personality.
- Fluency in English; additional languages are an advantage.

**Additional Information**
What awaits you...
- The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.

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