Alibaba Cloud Intelligence-business Development
3 days ago
**Basic Infomation**
Department:
Alibaba Group
Degree:
Bachelor
Work Experience:
7 year
- Alibaba Cloud UAE is looking for an experience Account Director based in Dubai. In this role, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of Alibaba Cloud Services within organisations across Financial Services or Internet Platform/Technology industry. You will be the primary point of contact and possess customer facing skills that enable you to represent Alibaba Cloud well within a customer’s environment, and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You should also have a demonstrated ability and track records to drive increased cloud consumption in Financial Services or Internet Platform/Technology industry. Key Responsibilities: - Acting like a business owner to take ownership of revenue and customer’s experience on Alibaba Cloud. - Engage with IT Director and C-Level executives to understand Customer’s needs and challenges. - Advocate for customer requirements within Alibaba Cloud (be their voice) - Represent Alibaba Cloud well within customer’s environment (be our advocate) - Help define IT and business processes that work well with cloud deployments. - Work closely with Alibaba Cloud Architect team to make recommendations on how Alibaba Cloud offerings can fit in customer’s architecture and improve their IT efficiency. - Leverage knowledge of your customers’ environments to assist TAM and service teams in better serving your customers - Drive issue escalation with Alibaba Cloud Service teams. - Periodic reviews of operational performance to customer leadership for Key Accounts - Drive increased cloud consumption while adding value to your customers. - Comfortable working in a global company with culture diversity and fast pace growth
**Position Requirement**
- Skills and Qualifications: - Experience in proactively growing customer relationships within key account while uncovering customer’s challenges and new initiatives. - Ability to manage both internal and external stakeholders throughout complex engagement. - Experience communicating and presenting to senior leadership - Excellent communication skills, both written and verbal in both English and Chinese - Strong business acumen - Experience managing multiple tasks and projects in a fast-moving environment - Over 7 years’ experience in enterprise customer facing role as business lead. - Understanding of Cloud and Hybrid Cloud technology and solutions (AWS, Azure, GCP, Alibaba Cloud and VMware) - High degree of comfort when presenting to both large and small audiences - Working knowledge of software development practices and technologies highly desired
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