Junior Nutritionist

**Key Responsibilities** **IMP: Nutrition Support**: - Assist in designing and reviewing meal plans tailored to clients’ dietary needs, preferences, and goals (e.g., vegan, high-protein, gluten-free, weight loss). - Provide nutritional guidance and answer client queries about meal plans, portion sizes, and dietary requirements. **1. Order Management** - Handle meal plan subscriptions (start, pause, cancel, modify). - Track order confirmations and ensure delivery timelines are communicated. - Manage last-minute changes (e.g. delivery location, skip a day). **2.Customer Communication** - Send reminders for payment renewals or plan expirations. - Update customers on holiday schedules or special promotions. - Communicate clearly in English **3. Delivery Coordination** - Liaise with delivery teams to ensure timely delivery. - Address failed deliveries or incorrect addresses. - Communicate any delivery delays due to traffic, weather, or other factors. **4. Feedback & Complaint Handling** - Gather customer feedback on meals and service. - Resolve complaints about food quality, delivery, or service delays. - Offer compensations (e.g. replacement meal, discount) when needed. **5. ERP & CRM Management** - Update customer records on CRM if available - Log interactions and track customer concerns for resolution and analysis. - Use CRM for order tracking or internal coordination. **6. Coordination with Operations team and kitchen** - Collaborate with the kitchen/chef team for special requests or allergies. - Work with logistics for optimized routing and delivery schedules. - Provide insights from customer feedback to marketing and product teams. **7. Sales & Upselling --> we can add this task** - Promote additional services (be representative in events) - Encourage plan upgrades (e.g., from weekly to monthly plans). - Offer trial plans or refer-a-friend incentives. **Skills Required**: - Excellent communication and interpersonal skills. - Basic knowledge of nutrition. - Ability to multitask and work under pressure. **Job Type**: Permanent Pay: AED3,000.00 - AED4,000.00 per month Application Question(s): - Our offices are in Mussafah, Abu Dhabi; Are you ok to work from here? - Which Visa are you on? How long is it valid? **Experience**: - Call Center / Customer Service: 1 year (preferred) - Nutritionist: 1 year (required)