Call Center Representative

1 month ago

Dubai, United Arab Emirates Gulf AE General Trading Co LLC Full time

We are looking for a Call Center Representative who can provide excellent customer service and support. The Call Center Representative will be responsible for answering customer inquiries, resolving customer issues, and providing general information about our products and services.

**Call Center Representative Duties**:

- Insure all outbound activity is compliant to company standards and procedures.
- Explain policies and benefits on a one on one basis.
- Maintain a log of all calls and ensure all activity is tracked.
- Reference customers' account information as needed.

**Representative Responsibilities**:

- Maintain accurate call logs and provide customer service in a timely, friendly, and professional manner to non-customers, including answering customer inquiries or complaints concerning orders, products, and services.
- Develop and maintain positive customer relationships through cross-selling and up-selling products, services, and programs.
- Create and maintain positive customer relations through cross-selling and up-selling products, services, and programs.
- Provide exceptional service by anticipating and resolving customer problems.
- Attain sales targets by meeting or exceeding call targets.
- Maintain accurate call logs and provide customer service in a timely, friendly, and professional manner to non-customers, including answering customer inquiries or complaints concerning orders, products, and services.

**Requirements And Skills**:

- Proven experience in a customer service role.
- Arabic and English Preferred
- Strong communication and interpersonal skills.
- Above-average attention to detail.
- Proven ability to process phone orders.

**Job Types**: Full-time, Permanent

**Salary**: AED2,200.00 - AED2,700.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

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