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F&b Supervisor

3 weeks ago

Dubai, United Arab Emirates The First Group Full time

Overview:
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for.The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway.

The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

**Job Description**:
As an F&B Supervisor, you will be responsible for overseeing the daily operations of the food and beverage department to ensure exceptional service and a smooth workflow. You will lead and supervise the F&B team, ensuring that all staff members are delivering top-quality service, adhering to company standards, and maintaining a positive guest experience. This role requires strong leadership skills, a keen attention to detail, and the ability to manage both front-of-house and back-of-house operations efficiently.
- Supervise, guide, and motivate the F&B team, including servers, bartenders, and kitchen staff, ensuring they provide high-quality service to all guests.
- Monitor staff performance, provide ongoing training, and offer feedback to ensure team members meet performance standards.
- Assign tasks and duties to team members based on the shift and operational needs.
- Assist in the recruitment, onboarding, and training of new F&B staff.
- Ensure that all guests receive exceptional service, from greeting to farewell.
- Address and resolve guest complaints or concerns promptly and professionally.
- Monitor guest satisfaction throughout their dining experience, ensuring that all needs are met.
- Assist in creating a welcoming, positive atmosphere for guests.
- Oversee day-to-day operations of the F&B department, ensuring smooth service during shifts.
- Ensure that all food and beverage orders are accurately taken and delivered in a timely manner.
- Coordinate with kitchen and bar staff to ensure smooth and efficient service.
- Maintain cleanliness and organization in the dining area, bar, and service stations.
- Ensure that all equipment, utensils, and supplies are available, properly maintained, and stocked.
- Ensure adherence to health, safety, and sanitation regulations, including food safety standards.
- Conduct regular checks to ensure cleanliness and safety in all areas, from kitchen to dining space.
- Ensure that all staff are trained and compliant with safety standards and emergency protocols.
- Assist with inventory management by monitoring stock levels, conducting regular stock checks, and ensuring proper rotation of stock.
- Report any issues with inventory levels, shortages, or overstocking to the F&B Manager.
- Help manage ordering of supplies and ensure that they are delivered and stored properly.
- Help maintain control over the department’s budget, including labor and operational costs.
- Assist in managing daily revenue, ensuring that cash handling, payments, and tips are processed correctly.
- Monitor the efficiency of service, identify potential areas of improvement, and help implement cost-effective strategies.
- Support ongoing training initiatives for the team to improve customer service, product knowledge, and safety procedures.
- Provide coaching and mentorship to F&B staff, fostering professional growth and development.
- Assist in preparing performance reviews for staff and provide constructive feedback for development.

Desired Skill & Expertise:

- Proven experience as an F&B Supervisor, or similar role, in the hospitality industry.
- Strong leadership skills with the ability to motivate and manage a team.
- Excellent communication, interpersonal, and organizational skills.
- Strong problem-solving abilities and the ability to handle guest complaints effectively.
- Knowledge of food and beverage offerings, including preparation, presentation, and service standards.
- Famili