Assistant IT Manager

1 day ago

Dubai, United Arab Emirates IBT GLOBAL CALL CENTRE SERVICES LLC Full time

**Responsibilities**:

- Support L1 Engineer as and when needed on user level troubleshooting.
- Oversees the daily operations of organization’s technology system.
- Establish standards for informational technology systems and usage.
- Assists in managing vendor relationship and vendor contracts related to hardware, software and IT services.
- Provide support and technical assistance, investigates user problems, identifies causes, determines solutions, tests and implements solutions for end-users on system related matters.
- Recommend the selection and acquisition of hardware, software and IT & information security related services and equipment.
- IT Recommendations & Strategic Planning. IT Roadmap Designing, Lean IT Strategy
- Validate recommendations received from Cyber Security or Info. Sec. teams.
- Provides recommendations to the management on potential IT & security solutions that will enhance organization’s operations and or services and identifies opportunities for improvement in technology posture.
- Manage any technology projects as & when needed.
- Supervises, evaluates, plans work objectives, establishes priorities and/or corrective actions for the IT systems; ensures completion of routine and ongoing IT support functions.
- Assist in maintaining backup/restore and disaster recovery preparedness.
- Understand business requirements and ensure compliance to any regulatory needs as per the business.
- Work on annual IT budgetary requirements.
- Represent organization’s IT Department in internal or external meetings as & when needed.
- Provide support and guidance to IT Team.

**Education & experience**:

- Strong Communication skills.
- Bachelor s Degree preferably in Computer Science
- Certifications related to the role
- 5 - 6 years of experience in managing IT Helpdesk for a Medical Entity

**Job Types**: Full-time, Permanent

Application Question(s):

- If Selected, Can you join immediately ?

**Experience**:

- Assistant IT Manger: 6 years (required)
- Medical Entity: 4 years (required)

**Language**:

- Fluent English (required)

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