Head of Operational Strategy, Change and Execution

Cigna is one of the largest International Medical Insurers worldwide and can trace its roots back over 200 years. We are looking for a highly motivated, focused individual to join our team. You will have the opportunity to work for a forward thinking and progressive organisation, within a dynamic team environment where there are tangible progression opportunities.

Cigna International’s Global Individual Health business is a leader in providing international health insurance to expatriates and other globally mobile individuals.

**Head of Operational Strategy, Change and Execution

Reporting to the COO, the **Head of Operational Strategy, Change and Execution**is a pivotal role responsible for designing and implementing strategic initiatives that drive operational excellence and innovative service delivery.

This position requires a leader who can develop and execute strategies that enhance customer outcomes, operational efficiency, improve service quality, and ensure seamless execution across all functions.

In this role, you will be at the forefront of shaping the organization's operational landscape, driving change, and fostering a culture of continuous improvement. You will collaborate with GIH Senior Leadership and department heads to align operational strategies with the company's overall vision and goals. Your ability to innovate and implement service delivery models will be crucial in maintaining the organization's competitive edge and ensuring exceptional customer experiences.

You will lead a team of 3 skilled professionals, providing guidance and mentorship to ensure high performance and professional growth.

You will oversee the execution of strategic initiatives, managing complex projects from inception to completion, and ensuring they are delivered on time, within budget, and to the highest quality standards. In addition you will establish and track key performance indicators to measure the success of operational strategies and service innovations, using data-driven insights to drive continuous improvement.

This position demands a strategic thinker with excellent leadership skills, a deep understanding of operational processes, and a passion for innovation.

**Key Responsibilities**:

- Strategic Planning: Develop and implement comprehensive operational strategies that align with the organization's goals and objectives.
- Service Innovation: Lead initiatives to innovate and enhance service delivery processes, ensuring that the organization remains at the forefront of industry standards. Collaborate with cross-functional teams to design and implement new service models and solutions.
- Operational Excellence: Drive continuous improvement in operational processes to achieve high levels of efficiency and effectiveness. Implement best practices, optimize workflows, and leverage technology to streamline operations.
- Execution Management: Oversee the execution of strategic initiatives, ensuring that projects are completed on time, within budget, and meet quality standards. Monitor progress, resolve issues, and report on key performance indicators.
- Leadership: Provide strong leadership and direction to the operations team. Foster a culture of innovation, collaboration, and accountability. Mentor and develop team members to achieve their full potential.
- Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders. Communicate effectively with senior leadership, employees, customers, and partners to ensure alignment and support for strategic initiatives.
- Performance Measurement: Establish and track metrics to measure the success of operational strategies and service innovations. Analyze data to make informed decisions and drive continuous improvement.

**YOUR PROFILE**

**Experience and Knowledge Required**:

- Proven in operations strategy, service innovation, and execution, preferably in a leadership role.
- Demonstrated ability to manage complex projects and initiatives, with strong organizational and time management.
- Experience with process optimization, continuous improvement methodologies, and technology-driven solutions.
- A track record of developing and implementing operational strategies that drive efficiency and enhance service delivery.

**Skills**:

- Strong analytical and problem-solving skills, with the ability to think strategically and drive results.
- Excellent leadership and team management skills, with a proven ability to develop and motivate high-performing teams.
- Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Ability to work collaboratively with heads of different departments to design and implement new processes.
- Proficiency in using data to establish and track metrics that measure the success of operational strategies and service innovations.

**Attributes**:

- Passion for innovation and continuous improvement.
- Strategic thinker who can align op