Receptionist/telephone Operator

20 hours ago

Ajman, United Arab Emirates City University College of Ajman Full time

**About the job Receptionist/Telephone Operator**:
**Responsibilities**:

- Greet customers and visitors warmly, ensuring a welcoming environment.
- Answer incoming calls and place outgoing calls promptly and professionally.
- Understand and operate the telephone operator board or PBX switchboard system.
- Connect callers to the appropriate person through the switchboard or PBX system.
- Page individuals and inform them of messages as required.
- Refer callers to emergency numbers when necessary.
- Date stamp the time of calls and record them in the computer system.
- Arrange conference calls and manage scheduling or cancellations of appointments.
- Accept and execute instructions provided by management.
- Monitor alarm systems to ensure safety protocols are followed.
- Proofread messages, sort incoming mail, and manage correspondence.
- Receive visitor messages and relay them to the appropriate parties.
- Provide information about City University Ajman services to visitors.
- Take appropriate action when handling emergency calls.
- Assist in training new telephone operators in performing job duties.
- Manage multitasking responsibilities effectively while supporting additional clerical duties.
- Answer the phone politely and courteously, following proper telephone etiquette.
- Keep records of calls placed and received by all departments, including call charges.
- Perform other clerical and administrative tasks as required.

**Qualifications**:

- High school diploma or equivalent; additional certification in office administration or customer service is an advantage.
- Previous experience as a receptionist, telephone operator, or in a customer service role is preferred.
- Strong communication and interpersonal skills with a polite and professional demeanor.
- Proficiency in handling PBX or switchboard systems.
- Ability to multitask effectively and manage time efficiently.
- Strong organizational skills and attention to detail.
- Familiarity with MS Office Suite and basic computer systems.

**About City University Ajman**:

- City University Ajman is a prestigious institution dedicated to academic excellence, research innovation, and community engagement. We offer a diverse range of programs and opportunities for students to excel in their chosen fields. Join us in shaping the future of education and higher learning._

**Why should you join City University Ajman?**
- Step into a rewarding career at City University Ajman, an Equal Opportunity Employer dedicated to fostering an environment where you can excel professionally while maintaining a healthy work-life balance. Experience an amalgamation of positive workplace culture, medical support, dietary guidance, and health check-up campaigns. Enjoy generous annual leave for rejuvenation and quality time with loved ones, all within a collaborative and inclusive team. Engage in continuous learning through our training and development programs, and celebrate achievements at various employee events. As a token of gratitude, we offer an annual airfare allowance and a robust rewards and recognition program for your dedication. Join us at City University Ajman, where your career is not just a job but a fulfilling journey in a supportive and enriching work environment that promotes equal opportunities for all._

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