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Restaurant Dispatcher
2 weeks ago
Key Responsibilities
- **Order Management & Coordination**:
- Receive, verify, and accurately input or process online and phone delivery orders using the Point of Sale (POS) system and various delivery aggregator platforms (e.g., Talabat, Deliveroo, Zomato).
- Communicate incoming orders clearly and promptly to the kitchen staff, ensuring correct preparation according to customer specifications and special requests.
- Monitor order preparation times and proactively follow up with the kitchen to minimize delays.
- **Dispatch & Logistics**:
- Efficiently assign and dispatch completed orders to the in-house or third-party delivery riders based on order priority, driver availability, and optimal route planning to ensure the quickest delivery time.
- Track and monitor the real-time location and progress of all active deliveries using GPS and dispatch software, communicating with drivers to provide directions, updates, and troubleshoot issues.
- Verify the final order packaging, ensuring all items, condiments, and utensils are correct before dispatch.
- **Customer Service & Communication**:
- Handle all incoming calls related to delivery (inquiries, status checks, delays) in a professional and courteous manner.
- Proactively manage and resolve customer delivery issues and complaints (e.g., late delivery, missing items) quickly and effectively, providing appropriate solutions and escalating complex issues to management.
- Maintain accurate records of all dispatch activities, delivery times, and customer interactions.
- **Operational Compliance**:
- Ensure all dispatched food orders meet the required temperature and quality standards.
- Uphold high standards of hygiene and food safety during the handling and dispatch process.
- Generate daily dispatch and delivery performance reports (e.g., average delivery time, order failure rate).
**Qualifications**:
- **Education**: High School Diploma or equivalent required.
- **Experience**:Minimum of 2 years of proven experience as a Dispatcher, Logistics Coordinator, or in a similar fast-paced operations role, preferably within the UAE restaurant, F&B, or delivery industry.**:
- **Technical Skills**:
- Proficiency in using POS systems and online food delivery aggregator platforms (e.g., Talabat, Deliveroo, Zomato, Noon Food) is highly advantageous.
- Strong computer skills, including Microsoft Office (Excel, Word).
- Familiarity with GPS and route optimization software.
- **Key Competencies**:
- Exceptional organizational skills and meticulous attention to detail.
- Excellent written and verbal communication skills in English (proficiency in Arabic or other languages is a strong plus).
- Proven ability to multitask and manage competing priorities under pressure in a high-volume environment.
- Strong geographical knowledge of the specified Emirate/city and local traffic patterns.
- A proactive problem-solver with a calm and professional demeanor.
**Experience**:
- Restaurant dispatcher : 4 years (required)
**Language**:
- English (required)
- Arabic (preferred)
