Social Media Customer Support
7 days ago
ices, and the ability to provide exceptional customer service in the digital realm.
**Key Responsibilities**:
**Social Media Engagement**:Monitor and promptly respond to customer inquiries and comments on social media platforms. Foster positive interactions by engaging with customers in a professional and friendly manner. Address customer concerns, provide information, and ensure a positive customer experience.
**Issue Resolution: Investigate and resolve customer issues or complaints raised on social media channeColaborate with internal teams to find solutions and ensure timely resolution.**
**Escaate complex issues to higher-level support or management as needed.**
Investigate and resolve customer issues or complaints raised on social media channels.
Collaborate with internal teams to find solutions and ensure timely resolution.
Escalate complex issues to higher-level support or management as needed.
**Product/Service Knowledge**:Develop a deep understanding of our products/services to provide accurate information to customers.
Stay informed about product updates, promotions, and company policies.
**Feedback Analysis**:Collect and analyze customer feedback to identify trends, common issues, and areas for improvement.
Provide insights and recommendations to management for process enhancements.
**Crisis Management**:Handle sensitive situations and crises on social media with professionalism and empathy.
Collaborate with the crisis management team to address issues promptly and effectively.
**Cross-functional Collaboration**:Work closely with marketing, sales, and product development teams to align social media interactions with overall business goals.
Provide feedback on customer sentiments and preferences to relevant departments.
**Salary**: AED2,500.00 per month
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