Service Advisor

1 week ago

Ras Al Khor, United Arab Emirates Service Center in Ras Al-Khor Full time

Job Responsibilities
- Greeting customers and directing them to available mechanics.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Service Advisor Requirements:

- An associate's degree in mechanics or a related field may be advantageous.
- Experience in the automotive field may be advantageous.
- A strong understanding of automotive technology and the automotive industry.
- Proficiency with industry-specific software.
- Excellent customer service, interpersonal, and communication skills.
- Strong organizational, decision-making, and problem-solving skills.
- The ability to communicate with mechanics, customers, and management.

**Job Types**: Full-time, Permanent

**Salary**: From AED3,000.00 per month

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