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Front Desk Receptionist

3 weeks ago

Dubai, United Arab Emirates VOGUE FITNESS Full time

**Front Desk Receptionist | Vogue Fitness | Dubai**

**Requirements**:

- Must have a background in Physical Fitness or Hospitality.
- Valid driver’s license and own car.

**Role Overview**: The Gym Front Desk Receptionist serves as the primary point of contact for members and visitors, ensuring exceptional customer service at all times. This role is critical in maintaining a welcoming and organized environment, handling inquiries, and managing facility access.

**Key Responsibilities**:

- **Customer Service**: Greet each user by name upon arrival and departure, ensuring a positive and personalized experience.
- **Check-In**: Accurately check in all users, recording their attendance using the facility’s approved system.
- **Access Control**: Ensure only authorized participants and guests gain access to the facility.
- **Phone Handling**: Answer calls promptly and professionally, addressing the needs of each caller.
- **Feedback Management**: Appropriately communicate and address feedback and complaints.
- **Facility Maintenance**: Oversee and maintain cleanliness in the reception areas.
- **Member Interaction**: Acknowledge users on departure, ensuring their visit was pleasant and productive.
- **Additional Duties**: Assist with other facility responsibilities as required to uphold the facility’s commitment to excellence.

**Skills and Attributes**:

- Excellent customer service and communication skills.
- Ability to manage and resolve conflicts effectively.
- Strong organizational and multitasking abilities.
- Proficiency with facility management and scheduling systems.