CRM Manager

2 days ago

Dubai, United Arab Emirates Chalhoub Group Full time

**Who we are**

Chalhoub is the leading luxury retailer in the Middle East. With more than 700 stores, 300 brands, and 60 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of the organization's growth, we are looking to develop a world-class digital and e-commerce capability. Building on our strong data foundations, we are looking to create an agile and truly customer-centric organization to deliver significant growth. We are looking for top talent to join us on this journey.

**The Role**

Our CRM Manager is the lead for the overall customer retention and loyalty program for both the online & offline customers with an omnichannel mindset in the GCC. Reporting directly to the Head of Marketing, he/ she will be working in close collaboration with the Retail, E-com, Paid Marketing, and Product Development teams.

**What you'll be doing**
- Formulate strategic campaigns with clear KPI’s, measure the performance, and work on improving and evolving our overall retention strategy for the brand.
- Manage the planning, organization, and implementation of all CRM and loyalty campaigns for the brand.
- Set clear KPI’s and parameters for all activations and track, as well as monitor and optimize results.
- Deep dive into the different data streams to make informed strategic decisions to improve consumer retention and LTV.
- Work in strong collaboration with the group CRM and loyalty team to build a strong monthly plan to optimize retention and drive revenue.
- Prepare monthly reports reflecting on the performance of the key campaigns against our KPI’s, and clearly map out the next steps and learnings for the month ahead.

**What you’ll need to succeed**
- You have a deep understanding of CRM, loyalty, and data.
- You have 5+ years of experience in CRM with a deep focus on retention and lifecycle familiarity.
- You are a proven marketer who understands and has worked in a startup environment.
You have a track record of increasing retention rate and LTV.
- You are highly analytical, a structured thinker who is able to define clear, salient ideas from complex information and very clearly communicate them to a diverse set of stakeholders in a way they will understand.
- You are highly organized, proactive, and results-oriented with an exceptional ability to multitask, who will take initiative and execute.
- Experience with Salesforce Marketing Cloud & Salesforce Commerce Cloud is a big plus.
- Experience within omnichannel, luxury, or multi-brand retailers is a plus.

**What We Offer**

We will help shape your journey with us through enriching experiences, learning and development opportunities, and exposure to different assignments within your role.

Our Group offers the opportunity to support careers that may span different teams, different job roles, categories, and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

**Amazing Benefits**

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution, and exclusive employee discounts.

  • Marketing Executive

    2 weeks ago

    Dubai, United Arab Emirates Sales Manager Full time

    overseeing and developing marketing campaigns - conducting research and analysing data to identify and define audiences - devising and presenting ideas and strategies - promotional activities - compiling and distributing financial and statistical information - writing and proofreading creative copy - maintaining websites and looking at data analytics -...

  • CRM Manager

    23 hours ago

    Dubai, United Arab Emirates GCC Solutions Full time

    Job Description: We are currently seeking an experienced and dynamic CRM Manager to join our team. This role requires expertise in managing sales leads, converting these leads into clients, adapting CRM systems to specific needs, and integrating database management for marketing campaign strategy. Proficiency in CRM automation and the ability to...

  • Account Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates CRM Middle East Full time

    Get AI-powered advice on this job and more exclusive features.To serve as the primary point of contact between clients and CRM Middle East, ensuring seamless coordination of client relationships, managing a multi-brand platform, and addressing the needs of demanding clients. The Account Manager will oversee crisis management and maintain exceptional client...

  • CRM Manager

    7 days ago

    Dubai, United Arab Emirates Kingsmen Agency Full time

    **Job Title: CRM Manager** *** **Key Responsibilities**: *** - Manage and optimize all operations and data for our CRM systems, ensuring they work seamlessly across the organization and capture all required information at key points in the customer life cycle. - Work closely with sales, marketing, and customer service teams to ensure CRM systems like...

  • CRM Manager

    4 days ago

    Dubai, United Arab Emirates Grand Flora Group Full time

    **CRM Team Leader - Beauty (Salon & Spa)** **Department**: Marketing **Reports to**: Operations Manager / Marketing Manager **Location**:Dubai, UAE **Position Type**: Full-time **Job Purpose**: To lead the CRM team in driving excellent customer engagement, managing client communications, retention strategies, and supporting salon/spa growth by delivering...

  • IT and CRM Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Hemnet Properties LLC Full time

    Are you an experienced IT professional with a passion for CRM systems and real estate technology?We're Hiring: IT & CRM ManagerHemnet Properties is looking for a proactive, detail-oriented IT & CRM Manager to lead and enhance our digital infrastructure.Key Responsibilities:Manage and optimize our PHP-based CRM platformEnsure seamless lead tracking and...

  • CRM Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Job OverviewWe are looking for an experienced IT leader to join our team and drive the success of our CRM system. As a key member of our organization, you will be responsible for managing our CRM workflow, implementing automation, and ensuring data integrity.ResponsibilitiesManage and optimize CRM workflows to enhance lead tracking and sales pipeline...

  • CRM Manager

    2 weeks ago

    Dubai, United Arab Emirates ARADA Developments LLC Full time

    The CRM Manager will be responsible for developing and implementing Arada Hospitality CRM system, loyalty program across the hospitality brands portfolio. This role will engage with key stakeholders across all support functions including Marketing, IT, Digital, Branding to ensure a seamless customer experience within all touchpoints. The role will set a set...

  • IT and CRM Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Hemnet Properties LLC Full time

    Are you an experienced IT professional with a passion for CRM systems and real estate technology? Hemnet Properties is looking for a proactive, detail-oriented IT & CRM Manager to lead and enhance our digital infrastructure. We're Hiring: IT & CRM Manager Location: Dubai, UAE Company: Hemnet Properties What You'll Do Manage and optimize our PHP-based...

  • IT and CRM Manager

    2 weeks ago

    Dubai, United Arab Emirates Hemnet Properties LLC Full time

    Are you an experienced IT professional with a passion for CRM systems and real estate technology? Hemnet Properties is looking for a proactive, detail-oriented IT & CRM Manager to lead and enhance our digital infrastructure. We’re Hiring: IT & CRM Manager Location: Dubai, UAE Company: Hemnet Properties What You’ll Do Manage and optimize our...