Female Front Desk Representative

We are **URGENTLY** hiring for **FEMALE Front Desk Representative**herein **Ajman.**

**JOB ROLE SUMMARY**

As Front Desk Representative; you will play an essential role in ensuring a smooth customer experience, handling client inquiries, and managing bookings.

**KEY RESPONSIBILITIES AND TASKS**

**1. Customer Service & Reception**
- Greet clients warmly and assist them with inquiries, memberships, and services.
- Handle inquiries about gym services, pricing, and membership plans.
- Assist new visitors with registration and paperwork.
- Provide directions to locker rooms, workout areas, or trainers
- Ensure a polite, professional, and welcoming approach when dealing with all clients.
- Follow-up with clients is done smoothly and professionally to enhance customer satisfaction.
- Maintain positive relationships with clients to improve retention and encourage long-term memberships.

**2. Membership Sales & Renewals**
- Explain membership packages, promotions, and discounts.
- Process new memberships and renewals.
- Upsell personal training or premium services.
- Keep track of membership expirations and follow up with clients.

**3. Appointment & Class Scheduling**
- Book personal training sessions and group classes.
- Manage reservations and cancellations.
- Notify clients of schedule changes.
- Follow-Up & Client Engagement

**4. Payment Processing & Billing**
- Handle cash, credit card, and online transactions.
- Issue invoices and receipts for gym memberships and services.
- Track pending payments and follow up on dues.

**5. Facility Maintenance & Cleanliness Oversight**
- Ensure the front desk, waiting area, and common spaces are clean.
- Report equipment malfunctions to management.
- Stock up on towels, water, and gym essentials if required.

**6. Administrative Tasks & Accounting Support**
- Maintain client records, attendance tracking, and required documentation in an organized manner.
- Ensure efficient handling of client inquiries, bookings, and payments at the front desk.
- Prepare and organize all documents for the accounting company, including:

- Sales invoices for memberships, personal training, and other services.
- Expenses invoices (rent, salaries, equipment, supplies, etc.).
- Monthly reports on revenue and expenses.
- File and store all financial documents properly for easy reference.

**7. Conflict Resolution & Customer Support**
- Address customer complaints professionally to manger.
- Handle disputes over memberships, cancellations, or refunds.
- Escalate issues to the gym manager if needed.

**8. Marketing & Promotions Assistance**
- Promote gym events and special offers.
- Encourage social media check-ins and reviews from members.
- Assist with distributing flyers and promotional materials.

**9. Team Collaboration**
- Work closely with trainers and management for smooth operations.
- Communicate feedback from clients to improve services.
- Attend staff meetings and training sessions.

**10. Additional Responsibilities**
- Perform any other duties as assigned by the Owner or management to support gym operations.

**JOB TYPE**:

- FULL-TIME

**EXPERIENCE**:

- Front Desk Representative 1 year (required)

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**Experience**:

- Front Desk Representative: 1 year (required)