Technical Service Manager: Scentroid Middle East

**Position Overview**

The Service Manager will play an essential role in the day-to-day technical and client-facing operations of our Scentroid Middle East operations. This role combines leadership, fieldwork, sales support, and technical service delivery across the region. As a cornerstone of the customer experience, the Service Manager will lead technician coordination, conduct site visits, support laboratory functions, and act as a liaison between clients and internal teams.

This position is ideal for a dynamic professional with strong technical acumen, a customer focused mindset, and the ability to manage multiple responsibilities in a fast-paced, high-growth environment.

**Key Responsibilities**

**1. Technical Service Management**
- Perform on-site installations, calibrations, maintenance, and troubleshooting of Scentroid’s air quality and odor monitoring systems.
- Manage fieldwork logistics, ensuring high service quality and compliance with EN13725 and other applicable standards.
- Provide technical reports and documentation following field service activities.

**2. Workforce Coordination**
- Organize and assign tasks to the technician team (2-4 technicians depending on phase).
- Plan resources effectively to meet customer commitments and optimize service efficiency.
- Ensure technicians receive regular training and stay current with Scentroid protocols and technologies.

**3. Sales and Client Engagement**
- Support the sales team during customer consultations, providing technical insights and solution recommendations.
- Attend customer meetings and site assessments with the Branch Manager or Sales Representatives.
- Provide pre-sales technical input and help configure solutions tailored to client needs.

**4. Laboratory Support**
- Supervise or assist with the operations of the EN13725-certified odor laboratory, including sample preparation and instrument validation.
- Collaborate with Scentroid Canada’s Remote Odor Consultant for specialized odor analysis.
- Uphold quality assurance processes and ensure lab work complies with international standards.

**5. Training and Knowledge Transfer**
- Train clients and distributors on equipment usage, maintenance, and software platforms such as SIMS3.
- Conduct workshops or assist in delivering certified training programs to municipalities and regulators.

**6. Continuous Improvement and Reporting**
- Monitor service KPIs, such as client satisfaction, service turnaround time, and first-time fix rate.
- Identify process improvements and recommend new tools or workflows.
- Submit service and performance reports to the Branch Manager on a monthly basis.

**Key Qualifications**

**Education**
- Bachelor’s degree in Environmental Science, Mechanical Engineering, Instrumentation, or related technical field.

**Experience**
- Minimum 5 years of experience in environmental services, field instrumentation, or industrial monitoring.
- At least 2 years in a team leadership or service coordination role.
- Experience with air quality or odor monitoring systems is a strong advantage.

**Skills**
- Strong technical knowledge of environmental monitoring equipment.
- Excellent organizational and leadership capabilities.
- Outstanding communication and customer service skills.
- Proficiency with software-based monitoring platforms and Microsoft Office tools.
- Working knowledge of EN13725 or ISO/IEC 17025 is preferred.

**Desirable Traits**
- Multilingual ability (Arabic and English preferred).
- Familiarity with GCC regulatory frameworks for environmental compliance.
- Experience working in joint ventures or start-up environments in the Middle East.

**Compensation**
- Competitive salary commensurate with experience.
- Annual performance-based bonus.
- Health insurance and travel allowances.
- Opportunities for international training and professional development.

**Why Join Scentroid Middle East?**

Be part of a transformative venture at the forefront of environmental innovation. As Service Manager, you will contribute to regulatory advancement, sustainable practices, and regional leadership in odor and air quality solutions. Join a team driven by science, service, and sustainability.

**Job Types**: Full-time, Permanent

Pay: AED8,000.00 - AED12,000.00 per month

Willingness to travel:

- 75% (preferred)