Call Centre Quality Analyst

Quality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. You will also help associates by training them how to make a great conversation and close the sale and build excellent rapport with the customers. You will lead by example. When required, you...

**Roles & Responsibilities** - Call Quality Assurance Analyst is responsible for assessing the quality of the performance of our Telesales associates who deal with our existing and potential clients/customers. - Participates in calibration sessions/call listening sessions with Call Quality Leadership staff, Operations, and clients to ensure scoring...

**POSITION**: Call Centre Executive **SALARY**: AED 2000 ~AED 2300 **GENDER**: Females **REQUIREMENTS**: - At least 2 years experience in a call centre in UAE, preferably in a healthcare facility. - Ability to work under pressure without compromising quality standards. - Excellent communication skills in the English language. - Has experience in selling...

**POSITION**: Call Centre Executive **SALARY**: AED 2000 ~AED 2500 **GENDER**: Females **REQUIREMENTS**: - At least 2 years experience in a call centre in UAE, preferably in a healthcare facility. - Ability to work under pressure without compromising quality standards. - Excellent communication skills in the English language. - Has experience in selling...

**Overview**: **Key Responsibilities**: - ** Call Audits**: Conduct thorough audits of calls handled by agents to assess adherence to quality standards, compliance requirements, and customer service protocols. - ** Feedback Sessions**: Provide constructive feedback to agents based on call audit findings, highlighting areas of improvement and reinforcing...

Quality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. You will also help associates by training them how to make a great conversation and close the sale and build excellent rapport with the customers. You will lead by example. When required, you...

Location : DubaiCall Centre - 1 bilingual (English & Arabic) - With call center background * Following are the terms: - Contract Duration Temporary role - 5 months contract - AED 5,000 - 6,000 per month - 6 days a week / shift timings **Key Responsibilities**: - Answer inbound calls and make outbound calls to customers in a professional and courteous...

Collections Call Center Trainer and Quality Analyst (on a Third party Visa sponsorship and payroll) Job Summary: We are seeking an experienced and dynamic professional to join our Collections Business Unit as a Collections Call Center Trainer and Quality Analyst. This role you will be responsible for developing and delivering comprehensive training programs...

Collections Call Center Trainer and Quality Analyst (on a Third party Visa sponsorship and payroll) Job Summary: We are seeking an experienced and dynamic professional to join our Collections Business Unit as a Collections Call Center Trainer and Quality Analyst. This role you will be responsible for developing and delivering comprehensive training programs...

Collections Call Center Trainer and Quality Analyst (on a Third party Visa sponsorship and payroll) Job Summary: We are seeking an experienced and dynamic professional to join our Collections Business Unit as a Collections Call Center Trainer and Quality Analyst. This role you will be responsible for developing and delivering comprehensive training programs...