Retail Operations Manager

6 days ago

Dubai International City, United Arab Emirates CANAL CENTRAL HOTEL Full time

**Date posted**: September 12, 2025

**Pay**: 10,000.00 (AED) - 15,000.00 (AED) per month

**Role Overview**

**Key Responsibilities**
- Logistics & 3PL: Select, negotiate, and manage third-party logistics partners (delivery, warehousing if outsourced). Monitor SLAs, on-time delivery %, and return-to-origin (RTO) rates.
- Inventory Management: Implement systems (ERP/WMS or similar) for stock accuracy, cycle counts, re-order points, and shrinkage control.
- Customs & Imports: Oversee inbound shipments, customs clearance, VAT compliance, and documentation.
- SOP Development: Build standard operating procedures for receiving, storage, delivery, returns, and future retail store operations.
- Retail Readiness: Plan and support the logistics and stock allocation for new store openings.
- KPI & Reporting: Track and report weekly on key metrics (order accuracy, delivery SLA, stock turnover, shrinkage %, fulfillment cost per order).
- Team Leadership: Recruit, train, and manage warehouse and logistics staff. Instill a culture of accountability and efficiency. E-commerce Fulfillment: Ensure smooth daily operations of order processing, picking, packing, and last-mile delivery.
- Problem Solving: Act as the point person for operational issues — from customs delays to stock discrepancies

**Key Requirements**
- 6-10 years of experience in operations, logistics, or supply chain management, ideally in retail or e-commerce within the UAE.
- Proven track record of working with 3PLs, customs, and inventory systems (SAP, Oracle, Odoo, Netsuite, or similar).
- Strong knowledge of UAE customs, VAT, and compliance for imported consumer goods.
- Experience in store launch operations is a plus.
- Data-driven: ability to analyze KPIs and implement process improvements.
- Leadership skills: able to manage and motivate warehouse teams

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