Telecaller
2 weeks ago
Job Brief
- We’re looking for a Telecaller (female preferably) who is passionate about customer service and enjoys working in a fast-paced environment.
Location
- BusinessBay (Dubai)
Telecaller Duties
- Identify, qualify, and refer potential clients to appropriate sales representatives for sales opportunities or to appropriate departments for information about products or services
- Input customer information into computer and verbally relay information to sales representatives regarding customer sales opportunities
- Record customer contacts, sales information, and other information about products and services
- Communicate with sales representatives regarding customer calls
Telecaller Responsibilities
- Take inbound, outbound, and blended calls, answer questions, and document activities in the CRM
- Make outbound calls to prospects and clients
- Assist with sales activities, documenting leads, and managing databases
- Gather and document sales data, such as meetings and appointments, in CRM, including details of visitors and customers
- Prepare and execute proposals and presentations using PowerPoint and Microsoft Word
- Analyze, report, and communicate sales trends, customer patterns, and competitor activity
- Perform other duties as assigned
Requirements And Skills
- 6 months + experience in call center environment
- Strong business telephone and customer service skills
- Fluency in English/ Hindi/ Gujarati
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