Front Office Manager

4 days ago

Dubai, United Arab Emirates Emirates Grand Hospitality Full time

Duties and Responsibilities:

- Control the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival or departure and information request
- Monitor the quality of welcome extended to guests
- To participate in recruitment, training and motivation of the members of his or her team
- To ensure that all hotel standards and procedures are applied
- To manage daily billing and payments
- Train, cross-train, and retain all front office personnel.
- Properly delegating task to supervisors such as scheduling of the front office staff.
- Supervise workloads during shifts.
- Evaluate the job performance of each front office employee.
- Maintain working relationships and communicate with all departments.
- Verify that accurate room status information is maintained and properly communicated.
- Resolve guest problems quickly, efficiently, and courteously.
- Update group information; maintain, monitor, and prepare group requirements. Relay to appropriate personnel.
- Review and complete credit limit report.
- Work within the allotted budget for the front office.
- Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
- Checks cashiers in and out and verifies banks and deposits at the end of each shift.
- Enforces all cash-handling, check-cashing, and credit policies.
- Conducts regularly scheduled meetings of front office personnel.
- Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
- Upholds the hotel's commitment to hospitality.
- Prepare performance reports related to front office.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.
- Monitor high balance guest and take appropriate action.
- Ensure implementation of all hotel policies and house rules.
- Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
- Prepare revenue and occupancy forecasting.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
- Monitor all V.I.P 's special guests and requests.
- Maintain required pars of all front office and stationary supplies.

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