Ground Segment Manager

**Make a difference every day** We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life". On behalf of our client in the United Arab Emirates, we are looking for a skilled **Ground Segment Manager** to join our organisation in Abu Dhabi, in the United Arab Emirates. This remarkable role offers a unique opportunity to work on several exciting projects in the region. **Main Responsibilities**: Key Accountabilities: - Managing ground segment end-to-end system requirements definition, adaptation/development, qualification and operation, including satellite and payload-related interface specifications in coordination with the satellite and payload technical teams. - Monitoring industrial activities related to the procurement of ground segment infrastructure (operation centres and payload data ground segment) and associated detailed design and build-up phases. - Support the assessment of the performance of the ground infrastructure industrial contractors, through the review of the relevant KPIs and deliverables, and propose actions and improvements to address issues and opportunities. - Managing ground segment system engineering and performances, including Mission and Spacecraft Control Centres for LEOP, in-orbit operations, mission operations simulator, ground stations, telemetry kits, and the communication network. - Managing ground segment end-to-end system manufacturing, assembly, integration, and verification, including integrated system testing - Prepare and support the deployment of ground infrastructure. - Managing ground segment specific refurbishment, operability, and maintainability aspects. - Contribute to the analysis, investigations, and resolution of system-level anomalies. **Experience**: - At least 7 years in supporting the definition, development, verification, and validation of ground segments. **Skills**: - Solid understanding of individual ground segment component development and data quality monitoring. - Solid understanding of mission operations, including flight control and monitoring operations, payload command and control, and payload data acquisition, processing, archiving and distribution. - Experience with the commissioning phase. - Knowledge of software development processes and methodologies. - Understanding of system engineering practices and processes. - Experience with SAR data processing is desirable. - Experience with the management of industrial contracts is desirable. - Proficient in the English language, both written and spoken. Qualifications: - Master’s degree or equivalent in an engineering discipline. Additional / special features of the role - Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards - Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy - To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities - Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment - Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process - Previous experience of Operational Excellency, including LEAN and six sigma training is desirable. Six Sigma certification (yellow belt/green belt/black belt) will be strongly preferred. **About the Company**: At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.