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Service Owner
2 weeks ago
Addax Office Tower Reem Island, Abu Dhabi, United Arab Emirates
- Full-time
- Division: GCOO
- Sub Division: Group Technology
**Company Description**:
- Now it’s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We’re looking for the brightest and best to help us reach our goals and we’ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.The Service Owner of Configuration Management is responsible for the management and oversight of FAB configuration management database built on the ServiceNow CSDM framework. The position provides strategic direction, vision, design and and drives adherence to Configuration Management policies and frameworks to ensure effective and efficient maintenance of enterprise CMDB and Configuration Items required to deliver IT services
**Generic Accountability**
- Act as gatekeeper for the CMDB and collaborate across Group Technology teams to ensure ensure processes are implemented and standardized to ensure data quality is optimized and maintained.
- Create roadmap for transitioning CMDB to new CSDM model.
- Manages the improvement of discovery processes and procedures ensuring alignment with ServiceNow recommendations for CMDB and discovery configuration.
- Acts as the CMDB SME to provide support for audit, compliance and regulatory enquiries.
**Specific Accountability**
- Maintains the governance, policies, and strategy of the CMDB
- Leads execution of regular CMDB data certification campaigns
- Maintains the integrity of the CMDB and Discovery processes
- Works closely with Asset Management and ITSM teams
- Identify improvements with consumers of data whose processes interact with the CMDB
- Review CI quality with owners of data
- Participate in weekly CAB meetings and ensure CMDB data is part of all changes and is driving positive Change Management
- Establish and maintain naming style/ conventions for CI’s to be managed / controlled
**Qualifications**:
**Essential**
- 7+ Years of Experience as a Service Management process owner, CMDB manager or ServiceNow CMDB architect.
- Evidence of Implementation and adoption of ServiceNow CSDM at scale.
- Understanding business service offerings and their functionality in the ITIL model
- Comprehension of and the ability to communicate and implement the ITIL CMDB model and ServiceNow CSDM Framework
- Evidence of strong collaboration skills with internal, external stakeholders and vendors to exert influence to deliver services and processes
**Desirable**
- ServiceNow Certified System Administration
- ServiceNow Fundamentals
- ServiceNow Discovery Fundamentals
- ITILv4 Foundations
