Customer Service Section Head

2 days ago


Sharjah, United Arab Emirates Nejoum Al Jazeera Full time

**Team Leadership**: Manage and mentor customer service representatives, fostering a positive and productive work environment.
- **Performance Management**: Set performance metrics, conduct regular evaluations, and provide feedback to team members to ensure high service standards.
- **Training and Development**: Identify training needs and implement programs to enhance team skills and knowledge.
- **Policy Implementation**: Develop and enforce customer service policies and procedures to ensure consistent and efficient service delivery.
- **Customer Satisfaction**: Monitor customer feedback and service quality, addressing any issues and implementing improvements based on insights.
- **Reporting and Analysis**: Prepare regular reports on team performance, customer satisfaction metrics, and service trends to present to upper management.
- **Collaboration**: Work with other departments to streamline processes and enhance the overall customer experience.
- **Problem Resolution**: Handle escalated customer complaints or issues that require advanced problem-solving skills.
- **Budget Management**: Oversee the section’s budget, ensuring cost-effective operations while maintaining service quality.
- **Strategic Planning**: Contribute to the development of customer service strategies that align with overall business goals.

Pay: AED4,000.00 - AED6,000.00 per month

Application Question(s):

- can you Manage and mentor customer service representatives, fostering a positive and productive work environment.
- can you Identify training needs and implement programs to enhance team skills and knowledge.

Application Deadline: 15/10/2024
Expected Start Date: 20/10/2024


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