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Branch In-charge

2 weeks ago

Abu Dhabi, United Arab Emirates Al Rostamani Trading Company Full time

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Al Rostamani Trading Company is the sole authorized distributor of Suzuki and Citroën across the UAE with Sales, Service and Parts outlets able to serve its customers throughout the country.

**Job Purpose**:
Manages and ensures efficient operations of the workshop and properly address customer requirements and to achieve sales targets by utilizing the given authority while increasing the volume and customer satisfaction standards.

**Responsibilities**:
**Financial**
- Achieving financial/non-financial targets of the branch (Labour sales/RO Nos/Service campaign targets etc.) to meet the financial budget of the branch.
- Taking proper measures to reduce the Operating cost of Workshop operations to ensure maximum profitability
- Ensure for proper bay utilization for revenue generation.
- Handling of Petty cash, Monthly bills settlement to Accounts department.
- Timely submission of reports for management review.
- Administrative
- Motivate the workshop team and maintain high morale to achieve highest level of service to customers.
- Recommend the training needs for the subordinates.
- Conduct Annual performance assessment of the subordinates for career development of staff.
- Ensure safety and other regulations are followed as per requirement of the authorities.
- Plan and implement leave roster to ensure manpower availability and targets are unaffected
- Process
- Ensure the Work Instructions procedures are properly implemented and completed for quick turnaround time of the vehicle.
- Ensure resolution of customer complaints on priority to maintain optimum customer satisfaction and avoid repetition of such complains.
- Ensure repairs (recall / warranty/ general repair) are carried out as per the guidelines of the manufacture to meet repair quality.
- Ensure workshop tools / equipment are maintained for efficient running of the workshop.
- Supervise the work in progress is closed on time to reflect the branch revenue.
- Audits regularly standard operating procedures of the reportees to ensure smooth branch operations.
- Close monitoring of lump sum repairs to ensure profitability
- Monitors the charge out rates of the services as per policy to ensure adherence to discount policy.

**Job Requirements**:
**Qualifications**
- 3 year Diploma / Bachelor in Automobile / Mechanical Engineering

**Experience**
- 5 years Dealership experience in a Supervisor / Senior Service Advisor level Excellent negotiation skills and influencing skills

**Knowledge & Skills**
- Strong knowledge in Policy adherence (repair, warranty, company, legal, safety)
- Efficient for Cost control, WIP monitoring, Report generation and good in Repair quality
- Strong knowledge of spare parts and the market
- Sound financial awareness and business acumen
- Relationship Management Skills
- Excellent presentation skills

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.