Housekeeping Supervisor

2 weeks ago

Ras alKhaimah, United Arab Emirates Ral Al Khaimah Hotel Full time

POSITION PURPOSE
- The Housekeeping Supervisor assists the Housekeeping Managers in the daily supervision of the Housekeeping Department according to the hotel's set standard and carries out assignments as directed by the Director of Housekeeping in an appropriate manner.

MAIN RESPONSABILITIES
- Provide a professional and advisory support to the Director of Housekeeping, to assist in meeting the strategic goals of the Housekeeping department.
- Supervise and oversee the day-to-day Housekeeping operation including inspection of guest rooms and public areas.
- Assume responsibilities of Deputy Director of Housekeeping in his/ her absence.
- Coach and train all talents in the department, improve their work performance through inspections, corrections of standards and provide direction.
- Ensure hotel and housekeeping regulations and procedures are being followed by all HK associates.
- Supervise and monitor the use of all guest supplies, cleaning chemicals, machines and equipment. Follow up on contractors with the maintenance.
- Supervise and schedule inventories for store and supplies items.
- Supervise and requisite for linen, mini-bar, supplies, equipment and furniture.
- Seek continuous process improvements in operations, services and products.
- Constantly seek new cleaning and operational relating technology to improve efficiency and effectiveness.
- Prepare cleaning and maintenance schedules for carpet, upholstery, curtains in order to maintain the required high standard of cleanliness for guest rooms and public areas.
- Ensure all operational procedures, as well as Lost and Found procedures are followed through.
- Responsible for training and development of the talents in the department.
- Implement strategies aimed at cost minimisation, productivity maximisation without reduction of consistency and Quality Standards.
- Monitor and review Quality Standards for the Department.
- Monitor guest questionnaires and GEI results to identify shortfalls and remedy service issues.
- Report maintenance faults and damage to machines, furniture and fittings in all areas of the hotel to the maintenance department.
- Establish and maintain standards and procedures of cleanliness standards for the entire hotel.
- Assist the Housekeeping Manager in establishing and maintaining pest control, landscape schedules for all areas in the hotel.
- Maintain consistent quality of plants and flowers for public areas and guest rooms according to hotel's requirements.
- Coordinate closely with Housekeeping Office and Front Desk relating to the room status and condition of the rooms.
- Coordinate closely with Engineering for daily maintenance and yearly repair and maintenance programmes of guest rooms and public areas.
- Ensure sufficient linen is provided to guest rooms and public area.
- Attend promptly to all guest complaints and requests.
- Complete and update Standards and Procedures for the Housekeeping department when it's necessary.
- Arrange and conduct relevant training to ensure quality and standards of service and product are maintained.
- Maintain all Housekeeping records and files and ensure safe-keeping of all lost and found property.
- Ensure that all associates comply with the grooming and uniform standards.
- Actively promote a work environment, which cares for guests and associates alike.

**Job Types**: Full-time, Permanent

**Salary**: From AED1,600.00 per month

Ability to commute/relocate:

- Ras al-Khaimah: Reliably commute or planning to relocate before starting work (required)

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