Ladies Salon Manager

Le chic ladies salon is looking for a dedicated and passionate Salon Manager to oversee all operations in our salon in order to ensure success in terms of customer satisfaction, profitability, efficiency, and safety. As a salon manager, you will be in charge of hiring, training, and dismissing staff members. Your responsibilities will also include supervising staff, scheduling shifts, promoting our services, and keeping updated records of expenses and revenues.

Minimum 6 years experience

Fluent in English
- Ensure the clients are serviced effectively
- Monitor customer experience within the salon
- Deal with general inquiries from staff and clients of the salon
- Monitor the hygiene and cleanliness of the salon
- Manage client repeat booking rates to drive loyalty
- Lead the team by example
- Supervise staff and encourage teamwork
- Train staff to improve customer experience, product, and revenues
- Motivate staff to ensure that they are fully engaged
- Onboard new staff ensuring awareness of processes and procedures
- Prepare materials and equipment for students and salon sessions
- Control the salon recruitment needs and organize staff training
- Carry out disciplinary and dismissal when required
- Manage staff vacations according to policies
- Identify areas of improvement within the salon and provide possible solutions
- Manage set budgets and revenues
- Create an annual marketing plan
- Assure that commercial targets are set, communicated to staff, and achieved
- Arrange promotional activities to increase the number of customers using the salon
- Promote products, services, and programs
- Liaise with salon owner or head office
- Control stock levels including inventories, and orders stock
- Prepare purchase orders, receives deliveries, and issues stocks
- Ensure that salon software is updated
- Check equipment regularly to ensure it is in good working order
- Track stock levels and manage stock loss and back bar
- Manage salon finances including banking or invoice payments
- Ensure that all equipment is clean and in working order
- Arrange repairs and servicing of the equipment as required

**Requirements and skills**
- Proven work experience as a Beauty Salon Manager or similar role
- Good knowledge of beauty treatments and products (e.g. for skin care)
- Basic bookkeeping knowledge
- Excellent organizational skills
- Ability to handle customers’ requests and complaints with grace
- BSc degree in Business Administration or relevant field
- Additional certification in Beauty Therapy or Cosmetology is a plus

**Language**:

- English and arabic (required)