Soft Services Support Manager

5 days ago

Abu Dhabi, United Arab Emirates Farah Experiences Full time

Job scope includes:

- Review soft services service providers/contractors for Cleaning (Internal and External), Landscaping, Pest Control, Hygiene, Lab Testing, and Waste Management; to achieve our Core Service Standards.
- They review all local codes and best practices regarding cleaning, chemical usage, waste disposal, and environmental action to ensure a clean and safe environment.
- Reviews and inspects a safe, clean, and hygienic environment for guests and colleagues.
- Reviews and implements corrective action where required for any laps in preventative and reactive maintenance activities undertaken by the service providers.
- Review additional service requests related to soft services.
- Works in achieving KPI target(s) for self, division, and department are met.
- Review serviReviewder(s) performance and provide daily reports to the Soft Service Manager of the Soft service (s) regarding their compliance against predetermined/contracted SLAs and KPIs.
- Reports and responses to emergencies may arise to minimize possible commercial loss, revenue leaks, damage, loss, or injury to human life or company property.
- Reviews and requests support for special events to achieve set goals and targets.
- Review's operaReviewchedules to ensure compliance with labor law/proper operational staffing levels
- Reviews and implements corrective action for the sustainable operational readiness of the different facilities
- Attend meetings regularly where required
- Review's "Guest Satisfaction" results and "Mystery Shopper" results are satisfactory to enhance the Guest's experience and report any laps in process and procedures to the Soft Service Manager.
- Review any reported issues for smooth operations of the facilities daily.
- Motivate and promote harmony through the department among all colleagues and external service providers.
- Diploma in Hospitality/Facilities Management or equivalent
- Good communication skills: ability to speak fluently in English
- Minimum of years (5) years experience in a Soft Services management position
- Excellent analytical and problem-solving skills
- Strong verbal and written communication skills
- MS Office proficiency (Microsoft Outlook, Word, Excel, PowerPoint)
- Knowledge of CAFM is an added advantage.

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