Customer Service Representative

1 week ago

Umm alQuwain City, United Arab Emirates Twaddan LLC Full time

**Key Responsibilities**:

- Handling complaints and resolving issues promptly and professionally.
- Providing customers with support and guidance regarding the company’s products or services.
- Entering and updating customer information in the CRM system.
- Following up with customers after service delivery to ensure full satisfaction.
- Promoting relevant offers or services when appropriate.
- Coordinating with other departments to improve the overall customer experience.
- Adhering to company policies and quality standards in customer service.

**Required Skills and Qualifications**:

- A university degree or diploma in Business Administration, Marketing, or a related field.
- At least 1 year of experience in customer service (preferably in call centers or service-based industries).
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to work under pressure and within a team environment.
- Proficiency in Microsoft Office and CRM systems.
- Fluency in Arabic and English (additional languages are a plus).

Pay: AED2,000.00 - AED3,000.00 per month

**Experience**:

- Customer Service: 3 years (preferred)

**Language**:

- English and Arabic (preferred)

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