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Food & Beverage Supervisor
3 weeks ago
**Job Number** 22172626
**Job Category** Food and Beverage & Culinary
**Location** Le Méridien Al Aqah Beach Resort, Dibba Road, Fujairah, United Arab Emirates, United Arab Emirates VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
JOB SUMMARY
Assist restaurant management staff with supervising daily department activities.
SCOPE / BUSINESS CONTEXT
- A Full Time position based at Le Meridien Al Aqah Beach Resort
- Number of Direct Reports - Based on operations
- Titles of Direct Reports - Restaurant Captain/ Shift Leader and below
CANDIDATE PROFILE
**Experience**:
- Minimum of 2-year experience of a similar position within a five star hotel
Skills and Knowledge
- Minimum lifting 20 lbs.
- Ability to verbally communicate effectively with guests and co-workers.
- Pushing, pulling, bending, stooping, upward reaching
- Exposure to cleaning chemicals
- Exposure to extreme temperatures
- Prolonged periods of standing and/or walking
- Leadership skills
- Training and motivating skills
- Systems ( Micros, Fidelio, LMS, Respack, Info time)
Education or Certification
- High school diploma or GED; 4-year experience in the food and beverage, culinary, or related professional area.
SPECIFIC DUTIES
**Operational** **& **Administrative** Tasks**
- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
- Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
- Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
- Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
- Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
- Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
- Coordinate tasks and work with other departments to ensure that the department runs efficiently.
- Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores.
- Assist management in ensuring that associates are completing online trainings assigned to them.
- Ensure all daily and monthly reports are detailed and submitted in a timely matter.
- Ensure maintenance of equipment by calling for repairs and training staff on proper use. Using proper standard operating procedures to report and fix issues.
- Report guest’s comments or complain through GXI and ensure that case will be closed with the guest.
- Raise Purchase request in a timely manner to ensure operational equipment will always be available.
- Update checkbook from time to time ensuring that all items on the PO’s will be received, PO’s will be closed and amount will be posted in P&L on a monthly basis.
- Assist management with scheduling.
- Ensure that opening and closing check lists are done and completed each day.
- Work closely with management in leading the monthly beverage inventory with Cost Control.
- Train outlet cashiers with proper cash handling in-line with ISRA audit.
- Maintain proper inventory worksheet of all operational equipment.
OTHERS
**Safety and Security**
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures
- Follow company, hotel and department policies and procedures.
- Follows Marriott International Hotels Limited Regional Office policies and procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors and Management.
- Working hours as required to do your job but normally not less than 48 hours per week.
