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Uae National Guest Relations Officer

2 weeks ago

AlAyn, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**About the position**:

- Welcome all Showroom visitors, log reasons for visit and forwarding to relevant team members
- Providing excellent and a delightful customer experience as per company policy and procedures
- Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
- Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
- Logging Visits (including time, date and visitor details)
- Maintaining an up to date knowledge of personnel and procedures
- Delivering a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers

**About you**:

- High School Diploma
- 1 -2 years in a customer facing role
- Good English communication skills
- Proficient in Microsoft Office
- Arabic is an added advantage

REF: TB