Key Account Manager

1 week ago


Dubai, United Arab Emirates Pluto Full time

**Key Account Manager**:
**About Pluto**

Pluto is a modern financial operating system for global businesses. We combine global payments infrastructure with intelligent workflow automation to provide companies with unparalleled insights, control, and automation over their spending.

**About the Role**

As a **Key Account Manager** at Pluto, you’ll be responsible for nurturing and growing relationships with our most strategic B2B customers. You will ensure ongoing success and satisfaction through proactive support, identifying upsell opportunities, and working cross-functionally to deliver value. This mid-level role is ideal for a customer-obsessed relationship builder with experience in fintech or SaaS, who thrives in high-impact environments.

**Responsibilities**
- Own and manage relationships with key portfolio or B2B accounts, ensuring long-term satisfaction, retention and growth.
- Act as the primary point of contact and strategic advisor for enterprise-level customers.
Understand client goals and workflows to help them extract maximum value from Pluto’s platform.
- Conduct regular business reviews, performance check-ins, and upsell consultations.
Proactively identify risks or churn signals and execute plans to mitigate them.
- Collaborate with Sales on expansion opportunities and renewals.
- Partner closely with Product and Engineering teams to advocate for customer needs and inform roadmap decisions.
- Maintain thorough and accurate account data in CRM tools (e.g., Salesforce, HubSpot).
Track key metrics such as TPV, usage trends, and account health.

**Requirements**:

- 5+ years of experience in key account management, customer success, or enterprise relationship roles in B2B SaaS or fintech.
- Proven ability to build strong, strategic customer relationships and drive retention and growth.
- Deep understanding of financial systems, payment platforms, or spend management tools is a plus.
- Proficiency with CRM (e.g., Salesforce, HubSpot) and project collaboration tools (e.g., Slack, Asana, Jira).
- Excellent communication, negotiation, and presentation skills.
- Strong analytical and problem-solving abilities.
- Comfortable working in a fast-paced, evolving startup environment.
- High emotional intelligence and a proactive, consultative mindset.
- Bachelor’s degree in Business, Finance, or a related field (or equivalent experience).

**What We Offer**
- Competitive salary package.
- Fully remote working environment.
- Comprehensive benefits including premium health insurance.
- Fast-tracked professional growth and learning opportunities.
- Direct impact in a dynamic, high-growth fintech company.
- Collaboration with a world-class team from companies like Shopify, Uber, Facebook, and Alibaba Group.
- Recognition and contribution to a G2 Top 50 Accounting & Finance Product of 2025.


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