Dispatcher

6 days ago


Dubai, United Arab Emirates Eathos Full time

The Dispatcher at Kababji Restaurant plays a crucial role in providing excellent customer service as a waiter while also managing the dispatch of delivery orders. This position involves taking orders, serving food and beverages, ensuring customer satisfaction, and coordinating with delivery drivers for efficient order delivery.

**Responsibilities**:

- Greet and seat guests in a friendly and welcoming manner.
- Take accurate food and beverage orders, ensuring special requests and dietary restrictions are noted.
- Receive and process delivery orders from guests, both in-person and via phone calls.
- Coordinate with the kitchen staff to ensure timely preparation of delivery orders.
- Communicate order details, timing, and special instructions to delivery drivers for efficient delivery.
- Maintain effective communication with delivery drivers to ensure smooth order dispatch.
- Ensure all necessary order items are packed and ready for delivery.
- Coordinate with drivers to optimize delivery routes and minimize delivery time.
- Making sure of the right order picked up by drivers.
- Monitor delivery orders to ensure they are dispatched and delivered within the specified timeframes.
- Coordinating with aggregators to manage order dispatches, ensuring orders are assigned to delivery drivers promptly and efficiently.
- Monitoring the status of dispatched orders and tracking delivery progress to ensure on-time deliveries.
- Anticipate and promptly address customer needs, concerns, or special requests.
- Resolve customer complaints or issues effectively and escalate when necessary.
- Receive and process phone orders from customers, ensuring accuracy and prompt service.
- Provide exceptional customer service by addressing inquiries, suggesting menu items, and ensuring customer satisfaction with phone orders.

**Qualifications**:

- High school diploma or equivalent education.
- Previous experience as a waiter or in customer service roles is preferred.
- Excellent communication and interpersonal skills.
- Strong customer service orientation and the ability to handle customer inquiries and concerns effectively.
- Ability to multitask and work in a fast-paced environment.
- Good organizational skills and attention to detail.

Pay: AED3,000.00 per month


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