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Call Center Agent

1 hour ago

Abu Dhabi, United Arab Emirates Al Farah Group Full time

**AL FARAH RESTAURANT**

Position Title: Call Center Agent

Employment Type: Full Time.

**Salary**: Depending on experience and qualifications.

Experience: 3 years in F & B industry

Job Location: Abu Dhabi, UAE

**Job Role**:

- Manage all inbound calls/orders and inquires received through Delivery Platforms, Telephone call, E-mails, Website, Social media and other channels in a timely manner.
- Answer all inquiry from customers professionally and provide accurate, satisfactory answers to their queries and concerns and ensure customer feels supported.
- Active in upselling skills by promoting/suggesting additional menu items.
- Process customer orders and assign to the relevant outlets.
- Coordinate with outlets for timely orders to ensure to send products on time to customers.
- Follow up with customers to ensure that they receive food & beverages as per the standards & expectations and report any concerns to supervisor as required.
- Identify any order delays or other relevant complaints and report to the supervisor.
- Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- De-escalate situations involving dissatisfied customers by helping and support as per the company standards.
- Handle complaints / negative comments to the supervisor immediately.
- Manage and update customer database with the status of each customer.

**Skills Requirements**:

- Fluent in English and Arabic language
- Positive attitude.
- Experience in dealing with customers.
- Great time management skills.
- Good computer skills.
- Good multi-tasking skills.

Can join immediately

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Call Center Agent in F&B industry: 3 years (required)

**Language**:

- Fluent in English & Arabic (required)

Application Deadline: 29/07/2023