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Workshop Supervisor

2 weeks ago

Ras alKhaimah, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**Overview of the role**:

- Workshop Capacity Planning and Loading.
- Optimising Productivity, efficiency and workshop output and review for continuous improvement
- Controlling productive time and allocation
- Administer Technicians’ time booking and update in the Incentive System.
- Control and Plan Carry over jobs as well as work in progress
- Ensure Safety and Security of the associates on the floor.
- Dealership Standards
- To implement the Dealer standards on the workshop floor.
- Ensure Fixt it Right First Time (FRFT) and conduct Quality Inspection
- Effective Utilization and Maintenance of Tools and Equipment in the workshop.
- Ensures a Quality job at a competitive price and delivers the vehicles at promised time.
- Additional repair jobs are informed to Service Advisors which ensures rectification of all the necessary repairs in the vehicles.
- Motivates associates by providing encouragement and guidance and by nominating them for the required training courses relevant to their training needs.
- Quality Performance Development Review with technicians
- Conduct effective daily and weekly meetings with Technicians team for necessary updates.
- Induct New Technicians with standard service and repair process.
- Assist Technical Support Manager in providing Quality Inspection Check Sheets.
- Handles product concerns and follow the escalation process through Field Technical Dept. to achieve timely resolution and customer satisfaction
- Maintaining Service Bulletins and Workshop Manuals.

**Required Skills to be successful**:
1. Customer management and coordination experience
2. Strong analytical and communication skills
3. Timely Resolution
4. Proficient in Microsoft Office (Excel)

**About the Team**:

- Reporting to the Dealer Principal and will be responsible is to control and guide the repair and maintenance activities in the workshop and to achieve or exceed the business targets by ensuring that maximum productivity and technical efficiency on the technical floor as always.

**What equips you for the role**:

- Diploma or Bachelor of Automobile /Mechanical Engineering
- 3 to 5 years’ overall experience with automobile dealership - Out of which a minimum 3 years in Service Dept. at supervisor level.
- Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, people and technical skills
- Valid UAE drivers license
- Proficient in Arabic

REF TB