Reservation Agent

2 weeks ago

Dubai, United Arab Emirates Grand Excelsior Hotel Full time

Processes reservations by mail, telephone or central reservation systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Processes advance deposits on reservations.
- Tracks future room availabilities on the basis of reservations.

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Hospitality: 1 year (preferred)

**Language**:

- English (preferred)

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