Waiter-in Room Dining

**Company Description**
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Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS
- Competitive Salary
- Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
- Vacation tickets /benefits provided by the hotel
- Medical Insurance Provided

**Job Description** PURPOSE OF POSITION**

To provide prompt and courteous F&B service to the Hotel’s guests.

**KEY ROLES & RESPONSIBILITIES**
- Update white board daily (AM).
- Prepare daily cashiering forms and operational forms.
- Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
- Complete knowledge of menus and wine lists, and up-to-date information about specialities and menus.
- Regular check with culinary team for non availability items.
- Answer all phone calls promptly and efficiently, using the correct greeting.
- Carry out correct order taking procedures with recommendations to the guest.
- Seize opportunity to up sell IRD food and beverage products.
- Carry out proper cashiering procedures as set by Rixos Hotels & Resorts standards.
- The ability to maintain a clean, neat and orderly order taker cabin throughout service.
- Correct preparation of all necessary operational material in the order taker cabin and in the pantry areas.
- Reporting of any guest comments to the superior, completing guest preference sheet.
- Conscientious handling of operating equipment and maintaining the department in a clean and tidy condition.
- Will write beverage storeroom requisition for approval by IRD Manager/Supervisor.
- To communicate to both internal and external customers in a polite, courteous and constructive manner.
- Learning of safety, sanitation and hygiene policies.
- Participation in internal training and necessary meetings.
- To maintain good working relationship with own colleagues, and all other departments.
- To actively promote the services and facilities of Rixos and guests and suppliers of the Hotel.
- Report to manager any kinds of deviation from set standard and procedures.
- To ensure amenities are send to the room in according to rooming list & Rixos standard.
- Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operation.
- Follow Rixos Bab Al Bahr telephone standard.
- To control & maintain delivery timing within Rixos Bab Al Bahr standard.

**Qualifications** Your experience and skills include**:

- A minimum of one-year recent experience as a IRD Waiter in five-star luxury hotel
- Proficiency in the use of a POS system
- Completely fluent in the English language, both written and verbal
- Additional foreign language ( Russian/Arabic) will be an advantage
- Clear, precise, professional and helpful telephone manner
- Excellent organizational skills with the ability to use time efficiently
- A team player with proven success in relationship building
- A high level of responsibility and commitment to provide excellent service and exceed guests expectations
- Broad liquor and wine knowledge
- Must be recommended for Front of House on SRI; WOO, Relator (Team), and Responsibility themes must be at predictive or highly predictive levels
- Impeccable grooming and presentation