Patient Coordinator

2 days ago


Dubai, United Arab Emirates JICDC Full time

Job Title: Patient Coordinator

**Job Description**:
The Patient Coordinator plays a pivotal role in ensuring the smooth operation of a dental clinic by managing patient inquiries, appointments, and administrative tasks. They serve as the primary point of contact for patients, providing exceptional customer service and ensuring a positive experience throughout their visit.

**Responsibilities**:

- **Patient Scheduling**: Schedule appointments for new and existing patients, utilizing scheduling software efficiently to optimize clinic resources and minimize wait times.
- **Check-In/Check-Out Process**: Greet patients upon arrival, verify insurance information, and assist with completing necessary paperwork. Facilitate the check-out process by processing payments, scheduling follow-up appointments, and providing aftercare instructions.
- **Insurance Coordination**: Verify insurance coverage, process insurance claims, and assist patients with understanding their benefits and financial responsibilities.
- **Patient Records Management**: Maintain accurate and confidential patient records, including medical history, treatment plans, and correspondence.
- **Coordination with Clinical Staff**: Collaborate closely with dentists, hygienists, and other clinical staff to ensure seamless patient flow and address any scheduling or administrative issues.
- **Office Administration**: Perform various administrative tasks such as managing inventory, ordering supplies, and maintaining cleanliness and organization in the reception area.
- **Customer Service**: Provide exceptional customer service by addressing patient concerns, resolving conflicts, and ensuring a welcoming and comfortable environment for all patients.

Qualifications:

- Previous experience in a healthcare or dental office setting preferred.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in computer software, including scheduling and electronic health records systems.
- Knowledge of dental terminology, procedures, and insurance billing processes is a plus.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.

The Patient Coordinator plays a crucial role in fostering positive patient experiences and supporting the overall success of the dental clinic.

Pay: AED4,000.00 - AED5,000.00 per month

**Language**:

- English & Russian? (preferred)

**Location**:

- Dubai (required)


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