Auh - Regional Recruitment Manager (Eo)

Job Description (Roles and Responsibilities) 1

The Middle East and North Africa (MENA) Regional HR Hub is looking for a Regional Recruitment Manager. This is for a fixed term contract of three (3) years.

The Regional Recruitment Manager is an exciting role in the MENA HR Hub, which is located at the British Embassy in Abu Dhabi. The incumbent will effectively lead and manage a team of regional recruitment staff, to provide support and guidance across the full recruitment life cycle, to British Embassies and Consulates in the Middle East & North Africa region in the recruitment of Country Based staff.

The Regional Recruitment Manager is responsible for the oversight, and successful delivery of, all recruitment processes. The Recruitment Manager will also play a vital role in driving continual improvement of recruitment processes by implementing global recruitment best practice across the region, which are also locally appropriate. As regional expert, the Regional Recruitment Manager will manage high-level engagement with senior stakeholders and partners in the region. The role will also need to provide HR advisory support to assigned Posts. An essential for the job holder is being an excellent team player with strong communication and customer service skills.

The role reports into the Deputy Head Regional HR, closely working with stakeholders across the network and with HR policy leads, to contribute towards, develop and manage, HR recruitment policies and processes, which are aligned to global best practise.

**Duties and responsibilities**:
**Recruitment service delivery**
- Overall ownership and effective and efficient delivery of the highest quality recruitment services to the region within the agreed SLAs/ KPIs
- Advise and guide hiring managers on the recruitment process, giving inputs for successful high quality recruitment service
- Lead on recruitment projects and initiatives as Regional Lead working closely with stakeholders in UK and across the FCDO network.
- An element of the job will also focus on HR Advisory providing advisory support to assigned Posts across the employee Life cycle

**Stakeholder Management**
- Build strong and collaborative relationships with Posts by actively engaging with relevant stakeholders and managing expectations on recruitment-related matters,
- Ensure that very high engagement levels with all key customers are established and maintained to effectively understand and manage customised recruitment campaigns and other challenges,
- Working with necessary recruitment vendors

**Team Management**
- Manage the recruitment team effectively, setting up plans, support on day to day operational matters, work allocation, providing necessary support and guidance to team members as needed,
- Engage, motivate, develop and line manage the Recruitment Officers to effectively deliver the recruitment requirements for the region within the defined SLA.
- Keep the team updated on any policy developments and changes in order to create awareness within them and effective delivery of policy guidance.

**Management Information Systems and reporting**
- Ensure effective and optimum use of the recruitment software by the team
- Effective management of Recruitment MIS, mailboxes and trackers
- Timely reporting of the SLA, KPIs and any other reports required
- Conduct regular quality checks
- Work on creating dashboards for recruitment MI

**Resources Managed**

Line Management of three (3) Regional recruitment officers (AO)
- The above list is not exhaustive, and the jobholder will be required to be flexible and take on other ad hoc tasks as required, including participating in the Embassy’s emergency planning and any response to a crisis._

**Key behaviours required**:

- ** Managing a Quality Service**:Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
- ** Working Together**: Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support
- ** Making Effective Decisions**: Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions
- ** Communicating and Influencing**:Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.

Essential qualifications, skills and experience 1
- Experience in high volume recruitment with line management responsibility.
- Ability to work with people at all levels of seniority in an international environment and within a fast paced, results oriented organisation.
- Excellent communication skills in English, both verbal and spoken. Able to express ideas and messages clearly and concisely, both orally and in written communication.
- The ability to travel when required within the MENA region.

Desirable qualifications, s