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Lobby Hostess

3 weeks ago

Dubai, United Arab Emirates Mercure Hotel Suites & Apartments Full time

**Job Summary**:
The Lobby Hostess is responsible for ensuring a positive and professional first impression of the establishment by providing exceptional customer service to guests as they arrive. The role involves greeting guests, managing their requests, and ensuring that the lobby area remains organized, clean, and welcoming.

**Key Responsibilities**:

- **Guest Reception**: Greet and welcome guests with a friendly and professional demeanor upon arrival.
- **Guest Assistance**: Assist guests with inquiries about services, facilities, and other hotel offerings. Direct them to the appropriate areas or staff members.
- **Lobby Management**: Maintain the cleanliness and organization of the lobby area, ensuring it is always presentable and welcoming.
- **Reservations and Check-In Assistance**: Help guests with basic check-in/check-out procedures and ensure they are aware of hotel amenities and services.
- **Handling Guest Requests**: Assist with special requests such as arranging transportation, providing directions, or making reservations for services like dining or spa treatments.
- **Communication**: Liaise effectively with other departments (e.g., front desk, concierge, housekeeping) to ensure a seamless guest experience.
- **Provide Information**: Share information about local attractions, events, and activities to enhance the guest experience.
- **Assist with Events**: Provide assistance for events taking place in the lobby or common areas, including directing guests to event spaces.
- **Maintain Records**: Keep a log of guest feedback, complaints, and special requests for follow-up.

**Skills and Qualifications**:

- **Communication Skills**: Strong verbal communication skills with the ability to engage with guests in a friendly, professional manner.
- **Customer Service**: A strong focus on providing excellent customer service, with the ability to anticipate and meet guest needs.
- **Organization**: Excellent organizational skills, with the ability to maintain a tidy, well-organized lobby area.
- **Multitasking**: Ability to handle multiple tasks simultaneously in a fast-paced environment.
- **Appearance**: Well-groomed appearance, as the lobby hostess is the first point of contact for guests.
- **Problem-Solving Skills**: Ability to handle guest complaints or issues in a calm, efficient manner.
- **Flexibility**: Ability to work various shifts, including evenings, weekends, and holidays as required.

**Education and Experience**:

- **Education**: High school diploma or equivalent; further education in hospitality or customer service is a plus.
- **Experience**: Previous experience in customer service or hospitality is preferred but not required.

**Work Environment**:

- The Lobby Hostess typically works in a hotel or resort lobby, where standing or walking for extended periods may be required. The role often involves interacting with guests throughout the day.

**Job Types**: Full-time, Permanent