Operations Manager

**Job Description: Operations Incharge - Air Cargo and Courier Specialist**

**Position**: Operations Incharge - Air Cargo & Courier Specialist
**Department**: Logistics and Operations
**Location**: Al Quoz
**Employment Type**: Full-time

**Job Overview**:
**Key Responsibilities**:

- **Operations Management**:

- Oversee day-to-day operations of the air cargo and courier department.
- Coordinate with airlines, freight forwarders, and couriers to ensure the timely and cost-effective transportation of goods.
- Ensure that all air cargo and courier shipments comply with regulatory requirements and safety standards.
- Optimize operations to improve efficiency, reduce costs, and enhance customer satisfaction.
- **Team Leadership**:

- Supervise and manage a team of operations staff, including cargo handlers, logistics coordinators, and administrative personnel.
- Provide training and development opportunities to team members, ensuring they stay updated on industry best practices and regulations.
- Foster a positive and collaborative working environment while ensuring high productivity levels.
- **Customer Service**:

- Serve as the point of contact for customers, addressing concerns or issues related to air cargo and courier services.
- Build and maintain strong relationships with clients, ensuring their satisfaction with our services.
- Manage customer complaints or escalations in a timely and effective manner.
- **Logistics Coordination**:

- Plan and coordinate the movement of air cargo and courier shipments, ensuring that they meet deadlines and are properly documented.
- Monitor shipment progress and track air cargo through various stages, ensuring timely delivery.
- Work with customs and regulatory bodies to ensure smooth clearance processes.
- **Compliance & Documentation**:

- Ensure that all air cargo and courier shipments are fully compliant with international shipping laws, regulations, and documentation requirements.
- Maintain accurate records of shipments, including tracking details, delivery confirmations, and any issues encountered during the shipment process.
- Review and update internal procedures regularly to ensure compliance with industry standards.
- **Reporting & Analysis**:

- Prepare regular reports on operational performance, including delivery times, inventory levels, and any discrepancies.
- Analyze operational data to identify trends, inefficiencies, and areas for improvement.
- Provide actionable insights to senior management to enhance operational processes.

**Required Skills and Qualifications**:

- Bachelor's degree in Logistics, Supply Chain Management, or a related field.
- Minimum of 5 years of experience in air cargo operations or courier services, with at least 2 years in a leadership role.
- Strong knowledge of air cargo regulations, international shipping laws, and customs procedures.
- Proven experience in managing and optimizing air cargo and courier operations.
- Excellent leadership, communication, and interpersonal skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Proficiency in logistics management software and MS Office Suite.

**Preferred Skills**:

- Certification in logistics or supply chain management.
- Familiarity with air cargo handling procedures and safety protocols.
- Multilingual capabilities to communicate with international clients and partners.

**Working Conditions**:

- Full-time position with potential overtime during peak periods.
- Office and warehouse-based role, with some travel required.
- Ability to work flexible hours to accommodate different time zones or urgent shipments.

This position offers an exciting opportunity for an experienced operations leader to make a significant impact in the fast-paced air cargo and courier industry. If you're a dynamic, results-driven professional with a passion for logistics and operations, we'd love to hear from you

Pay: AED2,500.00 - AED5,000.00 per month