Reservation Agent

2 weeks ago

Fujairah, United Arab Emirates Concorde Hotel Fujairah Full time

Ensuring that all procedures are performed to the hotel's standards. Assist where necessary to ensure optimum service to guests, visitors and other departments.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

Qualifications:

- **Experience**: Minimum of 1 year of experience in hotel reservations or front office operations.
- **Technical Skills**: Proficiency in hotel property management systems.
- **Communication Skills**: Excellent written and verbal communication skills.
- **Attention to Detail**: Exceptional organizational and multitasking skills. Ability to handle high volumes of reservations without compromising on accuracy.
- **Customer Service**: A strong customer service orientation with a focus on delivering a superior guest experience.
- **Problem-Solving**: Ability to resolve issues or conflicts in a professional and calm manner.
- **Flexibility**: Ability to work flexible hours, including weekends and holidays, as required in the hospitality industry.

**Job Types**: Full-time, Permanent

Application Question(s):

- Are you immediate joiner or with notice period?
- Are you willing to work and relocate in Fujairah? Yes/No

**Experience**:

- Hotel: 1 year (required)
- Reservation Agent: 1 year (required)

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