Telephone Operator

2 days ago


Sharjah, United Arab Emirates Team Engineering Enterprises Full time

**Telephone Operator five star hotel**
- To ensure a strong product knowledge of hotel services and facilities to provide an efficient service to hotel guests.
- To process incoming and outgoing calls accurately and courteously using the telephone standards adhered to as laid out in the telephone and company SOP.
- To have full knowledge and understanding of each Department Heads position and their role to know who all members of staff are within the hotel.
- To maintain a log of all, wake up calls received and to ensure that these are carried out promptly and in the correct manner as laid out in the telephone SOP.
- To have full knowledge of the functions relating to the Telephone Operator section in Opera.
- To be knowledgeable about daily functions and activity in the hotel in order to deal effectively with guest queries.
- To monitor switchboard system if working and reports non-functional equipment's.
- Assist guest with international calls and queries.
- Complete management's long-distance call vouchers and record them on the traffic sheet
- Take messages for guests and management as per the required standard.
- Calls the Doctor if requested by Duty Manager and log correctly
- Familiarize with hotel promotions and theme nights, F&B outlet timings
- Be able to locate a guest in the outlets
- Emergency procedures, Bomb threats Emergency call button

**Salary**: AED1,500.00 - AED1,850.00 per month

Ability to commute/relocate:

- Sharjah: Reliably commute or planning to relocate before starting work (preferred)


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