E-services Transformation Expert

2 weeks ago

Abu Dhabi, United Arab Emirates Digital Corner for Network Solutions Full time

**E-Services Transformation Expert**

**About the Job**

We are seeking a dynamic **E-Services Transformation Expert** to lead the digital transformation of our service delivery systems. This role is crucial in transitioning traditional service models to efficient, automated, and user-friendly digital platforms, enhancing customer satisfaction, operational efficiency, and organizational growth.

**Responsibilities**:

- Develop and implement a digital transformation strategy and roadmap aligned with organizational goals.
- Design and map digital customer journeys, ensuring a seamless, user-centric experience across all touchpoints.
- Integrate automation tools, AI, and cloud services to optimize e-service delivery.
- Oversee the implementation and integration of e-service platforms with existing systems like CRM and ERP.
- Ensure data privacy, cybersecurity, and compliance with regulations such as GDPR or CCPA.
- Manage e-service transformation projects using Agile or Scrum methodologies.
- Conduct cost-benefit analyses and build business cases for digital transformation initiatives.
- Collaborate with cross-functional teams to align digital solutions with business objectives.
- Monitor e-service performance through KPIs and drive continuous improvement initiatives.
- Stay updated on emerging technologies like blockchain, IoT, and AI to future-proof e-services.

**Skills**

**Essential Skills**:

- Expertise in digital transformation platforms (e.g., Salesforce, ServiceNow, Microsoft Power Platform).
- Proficiency in cloud platforms (AWS, Microsoft Azure, Google Cloud) and automation tools (UiPath, Automation Anywhere).
- Strong knowledge of cybersecurity protocols and data privacy regulations.
- Experience in API integration, workflow automation, and business process re-engineering.
- Proficiency in data analytics tools (Power BI, Tableau) for performance monitoring and optimization.

**Desirable Skills**:

- Familiarity with customer service tools (Zendesk, Freshdesk) and digital service trends (blockchain, AR/VR).
- Experience in stakeholder management and user training for e-service adoption.
- Knowledge of continuous improvement methodologies (e.g., Kaizen).

Pay: AED18,000.00 - AED20,000.00 per month

Application Question(s):

- Are you comfortable with the salary package offered for this role? (Yes/ No)
- If shortlisted, will you be available in Abu Dhabi for a face-to-face interview?
- Do you have experience developing and implementing digital transformation strategies for e-services? (Yes/ No)
- Are you proficient in using cloud platforms such as AWS, Azure, or Google Cloud?(Yes/ No)
- Have you integrated automation tools (e.g., UiPath, Automation Anywhere) into service delivery systems? (Yes/ No)
- Do you have experience managing e-service transformation projects using Agile or Scrum methodologies? (Yes/ No)
- Are you familiar with data privacy regulations (e.g., GDPR, CCPA) and cybersecurity protocols? (Yes/ No)

Application Deadline: 23/01/2025

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