Housekeeping Supervisor

**Summary Description**:
Responsible for coordinating the activities of all subordinate housekeeping hosts for ensuring cleanliness, maintenance, orderliness and beautification of all guest and public areas.

**A)** **Responsibilities and Duties**:

- Directs and controls all subordinate Housekeeping Attendants to ensure that all day-to-day operational matters are handled on time and guest expectations are met.
- To lead and supervise the day-to-day operation of the department to ensure service standards are followed
- To handle Guest concerns and react quickly, logging and notifying the proper areas
- To actively participate in daily briefing, daily warm up and department meetings
- To ensure Room Attendants are informed daily about priorities in their section
- Assigns to associates to their duties and inspects work for conformance to prescribed standards of cleanliness
- Investigates complaints regarding housekeeping service and equipment and takes corrective action.
- Assigns areas for cleaning as per schedules and monitors the cleaning process.
- Ensures that vacant rooms are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete.
- Reports engineering failures and breakdowns and follows up on repair schedules.
- Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order.
- Oversees the condition of plants both within and outside the rooms and reports any problems to immediate supervisor.
- Executes departmental administration filling in forms and checklists as required on time.
- Maintains and adheres to the policy regarding lost and found and reports any security concerns to supervisors.
- Ensures subordinate hosts are properly logging guest requests for room customizations are being properly and consistently acted upon to ensure complete guest satisfaction.
- Handles customer complaints if possible, or reports them to supervisors and ensures service recoveries, if necessary, are properly completed.
- Coaches, counsels, disciplines and develops subordinate hosts.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Coordinates work activities among departments.
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
- Inventories stock to ensure adequate supplies.
- Evaluates records to forecast department personnel requirements
- Makes recommendations to improve service and ensure more efficient operation
- Prepares reports concerning room occupancy.
- Performs cleaning duties in cases of emergency or staff shortage.
- Examines Resort to determine need for repairs or replacement of furniture or equipment, and makes report for Housekeeping Manager
- Attends staff meetings to discuss company policies and patrons' complaints
- Establishes standards and procedures for work of housekeeping staff
- Advises manager, order taker, or admitting personnel of rooms ready for occupancy.
- Records data regarding work assignments, personnel actions, and timecards, and prepares periodic reports.

**Additional duties and responsibilities**:

- Ensure integrity and confidentiality of information at all times.
- To perform any additional requirement, tasks and duties outside of his/her scope of work as deemed necessary by your Immediate Manager or the Management.
- Changes in business may require alterations to this Job Description.

**Training and Employee’s Activities**
- Attends scheduled trainings.
- Participates actively in Resort-initiated employee activities.

**Grooming and Hygiene**
- Adheres to the specified hygiene and personal appearance standards of the Resort and surrounding area.

**Attendance**
- Adheres to the set procedures for attendance and timekeeping.

**Environmental Awareness**
- Reduces waste of supplies and materials by re-using or selling.
- Recycles, when possible.
- Conserves water and energy by adhering to environmental / energy conservation checklist appropriate for the surrounding area.
- Maintains clean surroundings.
- Participates in activities concerning the protection of the environment.