E-commerce Executive

1 week ago

Dubai, United Arab Emirates Cosmos Sports LLC Full time

**Job Title: Ecommerce Executive**

**Job Location**: Dubai
**Employment Type**: Full-Time

**About Cosmos Sports Academy**:
Cosmos Sports Academy, a division of Cosmos Sports, is specialized in training and coaching for various sports, including badminton, football, basketball, swimming, and more. We are dedicated to nurturing young athletes and fostering a passion for sports through high-quality training and mentorship.

**Overview**:
We are seeking a motivated and detail-oriented Ecommerce Executive to join our dynamic team. As an Ecommerce Executive, you will be responsible for managing our online presence, optimizing sales strategies, and ensuring a seamless customer experience across all ecommerce platforms. You will collaborate closely with internal teams to drive business growth and enhance the overall ecommerce performance.

**Key Responsibilities**:

- **Product Listings Management**:
Oversee and update product listings on various online platforms, ensuring all product information (descriptions, prices, images) is accurate, complete, and up-to-date.
- **Inventory Management**:
Manage inventory levels across multiple ecommerce channels, ensuring stock is accurately reflected and updated in real-time.
- **Order Fulfillment**:
Process and fulfill customer orders promptly, ensuring that the shopping experience is seamless and orders are delivered within the committed timeframes.
- **Customer Support**:
Respond to customer inquiries in a timely and professional manner, addressing issues related to products, orders, and deliveries to maintain a high level of customer satisfaction.
- **Promotions & Sales Events**:
Coordinate with the marketing team to create and manage special promotions, discounts, and seasonal sales events that align with business objectives.
- **Sales & Performance Analytics**:
Monitor and analyze sales data, customer behavior, and website analytics to evaluate and optimize performance. Use insights to suggest adjustments to improve sales and customer engagement.
- **Reporting**:
Prepare weekly and monthly performance reports to assess key performance indicators (KPIs), such as sales volume, traffic, and customer satisfaction. Present actionable insights to internal teams for continuous improvement.
- **Logistics Coordination**:
Collaborate with the logistics team to ensure timely order fulfillment, delivery, and resolution of any shipping-related issues.
- **Product Launch Coordination**:
Work closely with product and design teams to ensure new products are accurately listed, marketed online, and aligned with brand guidelines.
- **Industry Knowledge**:
Stay updated on the latest ecommerce trends, tools, technologies, and best practices to ensure our online store remains competitive in the market.

**Qualifications**:

- Proven experience in ecommerce operations.
- Strong understanding of ecommerce platforms (e.g., Shopify, Magento, Amazon, etc.) and online retail operations.
- Excellent communication and customer service skills.
- Knowledge of SEO, SEM, and digital marketing strategies is a plus.

**Job Types**: Full-time, Permanent

Pay: AED2,800.00 - AED3,000.00 per month

**Experience**:

- E-commerce UAE: 1 year (required)

Application Deadline: 27/04/2025
Expected Start Date: 27/04/2025

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