Front Office Agent

2 weeks ago

Dubai, United Arab Emirates Crew Life at Sea Full time

***:**Job Overview**: As a Front Office Agent at Anantara Mina Al Arab Ras Al Khaimah Resort, you will be the first point of contact for our guests, creating a lasting impression by providing exceptional service from the moment they arrive. Your role is integral to ensuring a seamless and welcoming experience for our guests throughout their stay.**

*** Key Responsibilities**:
***
- ** Guest Arrival and Departure**:

- ** Warmly welcome guests upon arrival and facilitate a smooth check-in process.**:

- ** Provide information about the resort's facilities, services, and special promotions.**:

- ** Efficiently handle check-out procedures, including payment processing and resolving any guest concerns.**
- ** Reservation Management**:

- ** Manage guest reservations, ensuring accuracy and completeness.**:

- ** Effectively communicate room rates, packages, and availability to guests.**:

- ** Assist with room assignment and accommodate special requests whenever possible.**
- ** Guest Services**:

- ** Address guest inquiries and provide information about local attractions, dining options, and activities.**:

- ** Handle guest requests promptly and liaise with other departments to fulfill special requirements.**:

- ** Coordinate with the concierge to arrange transportation, tours, and other guest services.**
- ** Communication**:

- ** Maintain clear and open communication with other front office agents, housekeeping, and other relevant departments.**:

- ** Problem Resolution**:

- ** Address and resolve guest concerns or issues in a timely and effective manner.**:

- ** Report any recurring issues or trends to the Front Office Manager for continuous improvement.**
- ** Administration**:

- ** Ensure accurate record-keeping of guest information, preferences, and special requests.**:

- ** Assist in the preparation of daily reports, including occupancy rates and revenue figures.**

**Working Place**:
**Dubai, Dubai, United Arab Emirates**:

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