Front Office Agent
1 day ago
***:**Job Overview**: As a Front Office Agent at Anantara Mina Al Arab Ras Al Khaimah Resort, you will be the first point of contact for our guests, creating a lasting impression by providing exceptional service from the moment they arrive. Your role is integral to ensuring a seamless and welcoming experience for our guests throughout their stay.**
*** Key Responsibilities**:
***
- ** Guest Arrival and Departure**:
- ** Warmly welcome guests upon arrival and facilitate a smooth check-in process.**:
- ** Provide information about the resort's facilities, services, and special promotions.**:
- ** Efficiently handle check-out procedures, including payment processing and resolving any guest concerns.**
- ** Reservation Management**:
- ** Manage guest reservations, ensuring accuracy and completeness.**:
- ** Effectively communicate room rates, packages, and availability to guests.**:
- ** Assist with room assignment and accommodate special requests whenever possible.**
- ** Guest Services**:
- ** Address guest inquiries and provide information about local attractions, dining options, and activities.**:
- ** Handle guest requests promptly and liaise with other departments to fulfill special requirements.**:
- ** Coordinate with the concierge to arrange transportation, tours, and other guest services.**
- ** Communication**:
- ** Maintain clear and open communication with other front office agents, housekeeping, and other relevant departments.**:
- ** Problem Resolution**:
- ** Address and resolve guest concerns or issues in a timely and effective manner.**:
- ** Report any recurring issues or trends to the Front Office Manager for continuous improvement.**
- ** Administration**:
- ** Ensure accurate record-keeping of guest information, preferences, and special requests.**:
- ** Assist in the preparation of daily reports, including occupancy rates and revenue figures.**
**Working Place**:
**Dubai, Dubai, United Arab Emirates**:
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