Assistant Branch Manager

An award-winning group in spa/salon and beauty industry is looking for an assistant branch manager.

We want to hear from you if you are a customer-focused individual who enjoys leading a large, well-organized team of highly skilled individuals.

Key Role   :       Assist and manage all Spa/Salon services, products, systems/processes, customer relations and facilities within one or more locations. Provide strong and positive leadership to all service professionals within location(s). Develop thorough understanding of operating processes and ensure adherence to SOPs. Assist and manage service delivery and customer experience to ensure the highest levels of quality and customer satisfaction. Drive location sales and manage costs in line with budgets.

Job Responsibility:

- Manage P&L of location(s) to drive business performance
- Manage schedules, staff allocations and leaves of all staff members within store(s) to ensure optimal coverage, minimize missed opportunities and maximize business performance
- Maintain the highest standards of service/quality/hygiene within the salons/spas and oversee the staff to ensure smooth running of operations
- Fully understand and implement Spa/Salon operating procedures to drive customer satisfaction and business performance
- Drive upselling of services/treatments and products for the salons/spas to guests
- Manage inventory of locations to ensure availability of stocks and prevent stock variance/missed opportunities
- Develop and maintain expertise of spa/salon computer systems, and ensure staff are well versed in systems
- Work with training department to coordinate training of staff
- Ensure all customer complaints are dealt with swiftly, and effective remedial action (e.g. coaching, training, treatment resolution) is taken to manage customer relations and staff performance
- Maintain cleanliness of spas/salons by managing cleaning schedules and performance
- Ensure effective communications between team members and Facilities Management team to ensure maintenance issues are resolved promptly
- Drive customer engagement with loyalty program and suggest monthly loyalty offers and initiatives to strengthen customer loyalty and improve operating metrics
- Solicit frequent feedback from clients on product quality and service levels; deliver recommendations for improving product and service offering
- Provide neat, legible attendance/payroll attendance records in a timely manner
- Ensure daily sales and cash collection is accurate and complete
- Conduct performance appraisals, provide coaching and implement disciplinary measures as required to manage staff performance
- Liaise with HR department to raise and address personnel issues
- Optimize staff retention and utilization by reducing staff absenteeism, sick leaves, and resignations
- Oversee health, safety and hygiene in the locations at all times

Essential Skills required:

- Retail management experience required; Spa/Salon industry experience is a plus
- Strong planning, customer service, organizational and analytical skills
- Ability to motivate others through leadership and creativity
- Self-starter, able to work independently
- Exceptional Customer Service Skills
- Good time management, planning and follow through
- Strong inter-personal relations with team members & Head Office Personnel
- Strong attention to details and ability to meet high quality standards
- Willingness to work under a flexible schedule
- Team Player able to motivate and bring the best out in team members
- Ability to multi-task
- Excellent communication skills, both in speaking and written correspondence
- Strong commercial understanding

**Job Types**: Full-time, Permanent

Pay: AED8,000.00 - AED12,000.00 per month