Current jobs related to Mgr-front Office Ii - Dubai - Marriott International, Inc

  • Tech Infra Prog Mgr II

    2 weeks ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Tech Infra Prog Mgr II - Fulfillment Center Network Delivery SpecialistThis position plays a critical role in ensuring seamless communication between teams by overseeing the lifecycle of voice and data circuits used for order fulfillment operations.

  • Receptionist

    2 weeks ago

    Dubai International City, United Arab Emirates NEO FRONT Full time

    1. Working Hours: Sunday - Thursday (10 am-10 pm) Friday (2pm-11pm) 2. Day Off ( thrice a month) 3. Training Location: Dubai International City 4. Work destination: Abu Dhabi,City Mall, International City Dragonmart 1, Dubai Must have 5 Essential Characteristics of a Good Front Desk Officer Friendly Attitude. ( At the front desk, it is important to...

  • Revenue & Reservations (Dir. or Mgr.)

    2 weeks ago

    Dubai, United Arab Emirates Novotel Sihanoukville Holiday Resort (Hotel Opening) Full time

    Company Description The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most...

  • Front Office Supervisor

    2 weeks ago

    Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    Front Office Supervisors ensure that all front office and guest services team members receive adequate training in all Front Desk policies and procedures. They assist the Front Office Manager in motivating the team and participate in the training and development of all Front Office staff. Front Office Supervisors make sure all arrivals are blocked and evens...

  • Front Office Supervisor

    2 weeks ago

    Dubai, United Arab Emirates Millennium Hotel Down town Full time

    Front Office Supervisors ensure that all front office and guest services team members receive adequate training in all Front Desk policies and procedures. They assist the Front Office Manager in motivating the team and participate in the training and development of all Front Office staff. Front Office Supervisors make sure all arrivals are blocked and evens...

  • Front Office Manager

    5 days ago

    Dubai, United Arab Emirates Majestic City Retreat Hotel Full time

    A well-established branded four-star hotel is looking out to hire a Front Office Manager **Job Summary** - Trains, cross -trains, and retrains all front office personnel. - Participates in the selection of front office personnel. - Supervises and oversee guest reviews and the responses - Evaluate the job performance if each front office employee. -...

  • Front Office Manager

    3 hours ago

    Dubai, United Arab Emirates Royal Tulip Full time

    Trains, cross-trains, and retrains all front office personnel. - Participates in the selection of front office personnel. - Schedules the front office staff. - Supervises workload during shifts. - Evaluate the job performance of each front office employee. - Maintains working relationships and communicates with all departments. - Maintains master key...

  • Front Office Executive

    7 days ago

    Dubai, United Arab Emirates Speedex International L.L.C Full time

    Looking for **UAE NATIONAL** for FRONT OFFICE EXECUTIVE position: Job summary as below: We are looking for a **FRONT OFFICE EXECUTIVE** to manage our front on a daily basis and to perform a variety of administrative and clerical tasks. - As a Front Desk Receptionist, you will be the first point of contact for our company. Our Front Desk Receptionist’s...

  • Front Office Executive

    1 week ago

    Dubai, United Arab Emirates deow international Full time

    **We are hiring for Front Office Executive in UAE.**: - **"Philippians Languages would be an Advantages"**: - **Should be 2-3 years of experience as Front Office Executive in UAE.**: - **Salary: AED 3500+ Transportation+Other Benefits** **Salary**: AED3,000.00 - AED3,500.00 per month Application Question(s): - Do you have experience as Front Office...

  • Front Office Manager

    2 weeks ago

    Dubai, United Arab Emirates Copthorne Lakeview Dubai Full time

    As a Front Office Manager at Copthorne Lakeview Hotel Dubai Investment Park, you are responsible to oversee all aspects that impact guest service and hotel operations, with a focus on optimizing revenue and ensuring excellence in every interaction. Your responsibilities include managing room availability and overseeing daily Front Office functions, including...

Mgr-front Office Ii

3 weeks ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**职位编号** 24146256
**工作类别** Rooms & Guest Services Operations
**地点** Marriott Hotel Al Jaddaf Dubai, Oud Metha Road, Dubai, United Arab Emirates, United Arab Emirates 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置？** N
**职位类型** Management
**职位概述**

对所有前厅部职能和人员负责。责任范围包括行李员、总机操作、宾客服务/前台和零售/礼品店（如适用）。作为部门主管，负责指导并与经理和员工合作，成功执行所有前厅部业务，包括客人抵达和离店程序。努力不断提高客人和员工的满意度，并最大限度地提高部门的财务业绩。

**求职者个人资料**

**教育和经验要求**
- 高中文凭或高中同等学历 (GED)；4 年宾客服务、前台或相关专业领域工作经验。

或者
- 在经认可的大学取得酒店及餐厅管理、酒店管理、工商管理或相关专业的两年制学位；2 年宾客服务、前台或相关专业领域工作经验。

**核心工作活动**

**领导客户服务团队**
- 利用人际关系和沟通技巧来引导、影响和鼓励他人；倡导健全的财务/业务决策；表现出诚实/正直；以身作则。
- 鼓励和建立团队成员之间的相互信任、尊重和合作。
- 树立榜样，示范适当的行为。
- 监督和管理员工。管理所有日常运营。充分了解员工的职位，以便在员工缺勤时履行职责。
- 与员工建立和保持开放的协作关系，并确保员工在团队内部也这样做。
- 确保员工在各责任领域中获得认可。
- 根据每个职位的工作描述，传达绩效预期并监督进度。
- 庆祝成功并公开表彰团队成员的贡献。

**维护客户服务和前台目标**
- 实现和超越目标，包括绩效目标、预算目标和团队目标等。
- 管理日常运营，确保质量和标准，且每天满足客户的期望。
- 制定具体的目标和计划，以便优先考虑、组织和完成工作。
- 让前厅部团队专注于业务的关键组成部分，以推动客户满意度和理想的财务业绩。
- 开展部门会议并不断传达关于前厅部目标的明确一致信息，以产生期望的绩效。
- 审核人员编制，确保宾客服务、运营需求和财务目标均得以满足。
- 了解前厅部业务对客房区域和酒店总体财务目标的影响。
- 管理部门可控开支以实现或超越预算目标。

**管理项目和政策**
- 确保遵守所有前厅部政策、标准和程序。
- 确保酒店政策被公平一致地执行，根据标准和当地运作程序（SOP 和 LSOP）完成惩戒程序和文件，并支持同事评议流程。

**确保卓越的客户服务**
- 提供超越预期的服务，实现客户满意并保留客人。
- 通过沟通和协助个人了解客人需求，并在需要时提供指导、反馈和个人辅导，改善服务质量。
- 监督和管理员工。管理所有日常运营。充分了解员工的职位，以便在员工缺勤时履行职责。
- 充当前厅部的“服务支持者”，为客户关系营造积极的氛围。
- 表现出宾客接待方面的领导力，体现卓越的客户服务，并为客户关系营造积极的氛围。
- 努力改善服务表现。
- 授权员工提供卓越的客户服务。
- 确保所有前厅区域均拥有有利于总体宾客体验的氛围。
- 审查评论卡、客人满意度结果和其他数据，以确定改善的方面。
- 回应并处理客人的问题和投诉。
- 观察员工的服务行为并向个人和/或经理提供反馈。

**管理和开展人力资源活动**
- 识别他人的发展需求，并指导、辅导或以其他方式帮助他人提升知识或技能。
- 为下属提供指导和指示，包括设定绩效标准和监督绩效。
- 制定具有挑战性的、现实的和可实现的目标，以指导运营和绩效。
- 征求员工反馈意见，采用“门户开放”政策，并审查员工满意度结果，以确定和解决员工的问题或疑虑。
- 确保员工受到公平、公正的对待。
- 管理前厅部人员的员工渐进性惩处程序。
- 执行直接上级经理的绩效考核流程。
- 面试和聘用具备适当技能的经理和时薪制团队成员，并及时满足业务运营需求。

**其他责任**
- 通过电话、书面形式、电子邮件或亲自向主管、同事和下属提供信息。
- 分析信息和评估结果，以选择最佳解决方案并解决问题。
- 及时向高管、同事和下属通知和/或更新相关信息。
- 识别和分析前厅部的运营挑战，并促进制定解决方案以防止再次发生。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队，秉承包容、以人为本的文化。我们绝不歧视任何受保护人群，例如残疾和退伍军人，或适用法律规定的任何其他群体。_

万豪酒店潜心钻研待客之道